JOB SUMMARY

We are seeking a highly organised and detail-oriented Administrative Assistant to support our team in a dynamic office environment. The ideal candidate will possess strong clerical skills and be proficient in various software applications, including Google Suite and QuickBooks. This role is essential in ensuring the smooth operation of our administrative functions, providing excellent phone etiquette, and maintaining accurate data entry.

KEY DUTIES:

• Answering incoming calls including dealing with customers regarding product, pricing and delivery lead-times.
• Providing written quotations by email.
• Processing online orders
• Raising order paperwork including invoices
• Liaising with suppliers
• Dealing with customer complaints
• Order checking
• Chasing invoices
• Raising Purchase Orders
• Booking Engineers to Jobs
• General admin & customer service duties

MUST HAVE EXPERIENCE IN A CUSTOMER SERVICE/HELP DESK ROLE;

• Experience of communicating both verbally and electronically with end users/customers directly
• Experience working in a customer service/admin function; previous facilities/security industry experience would be advantageous
• Ability to work within a fast-paced environment
• Confident and strong communication skills, both written and verbal
• Good time management and prioritisation skills with an eye for detail
• Ability to work within a team, as well as own initiative
• Aptitude to influence and progress chase internal departments
• IT skills to include a solid knowledge and competence in use of Microsoft packages, specifically Excel
• Able to report data in a timely, accurate manner
• Strong organisational skills and the ability to multitask
  If you are a motivated individual looking to contribute your skills in a supportive administrative role, we encourage you to apply for this opportunity to join our team!
  Job Types: Full-time, Permanent
  Pay: £23,810.00 per year

Benefits:

• Company pension
• Free parking
• On-site parking

Schedule:

• Monday to Friday

Language:

• English (preferred)

Work Location: In perso