ABOUT US:

Dawn Therapy is a professional and compassionate psychotherapy clinic dedicated to supporting the mental well-being of our clients. Our therapists provide a safe, welcoming space for individuals, couples, and families. We are looking for a friendly, organized, and detail-oriented Front Desk Administrator to be the first point of contact for our clients and a valued member of our team. This is an in-person position which requires the candidate to be punctual.

QUALIFICATIONS & SKILLS:

• Experience in a front desk, administrative, or customer service role (healthcare or mental health setting preferred)
• Excellent communication and interpersonal skills
• Strong organizational skills and attention to detail
• Proficiency with computers, scheduling software, and Microsoft Office/Google Workspace
• Professional, calm, and empathetic demeanor
• Ability to handle confidential information with discretion
• Flexible availability; openness to transitioning to full-time hours

• Greet clients with warmth and professionalism, in person and by phone
• Manage phone calls, emails, and client inquiries promptly and courteously
• Schedule, confirm, and adjust client appointments using our booking system
• Process payments, issue receipts, and keep accurate financial records
• Maintain confidentiality in accordance with PHIPA and privacy regulations
• Assist therapists with administrative tasks and clinic coordination
• Keep the reception area tidy, organized, and welcoming
• Support both in-person and virtual appointment arrangements