JOB POSTING DETAILS

Position Number: 41165288
Payroll Title: Student Services Advisor 2
Job Code: 004574
Job Open Date: 4/18/25
Application Review Begins: 5/5/25; open until filled
Department Code (Name): UNEX (Professional & Continuing Education)
Percentage of Time: 100%
Union Code (Name): 99 (Non-Represented)
Employee Class (Appointment Type): Staff (Career)
FLSA Status: Non-Exempt
Classified Indicator Description (Personnel Program): PSS
Salary Grade: Grade 18
Pay Rate/Range: The budgeted hourly range that the University reasonably expects to pay for this position is $28.00 to $32.48/hour. Salary offers are determined based on final candidate qualifications and experience; the budget for the position; and the application of fair, equitable, and consistent pay practices at the University. The full hourly range for this position is $25.77 to $43.58/hour.
Work Location: Kerr Hall 2160
Working Days and Hours: M-F; 8am-5pm
Benefits Eligibility: Full Benefits
Type of Remote or Hybrid Work Arrangement, if applicable: In person during the probationary period; eligible for hybrid upon successful completion of probationary period

REQUIRED QUALIFICATIONS:

• Bachelor’s degree in a related area and / or equivalent experience / training.
• 1-3 years of experience in working with students, including planning activities, visa processing, admission, advising, and immigration in educational programs.
• Demonstrated familiarity with student immigration and visa processes pertaining to international students and scholars.
• Experience with academic advising and student admission.
• Demonstrated multicultural competencies; ability to work with diverse populations.
• Demonstrated experience with MS Office Suite, Google Suite or equivalent.
• Demonstrated excellent interpersonal and writing skills for collegial and professional exchanges with diverse audiences including students, parents of students, professional organizations, faculty, and staff.
• Possess the capacity to work effectively and serve as the principal point of contact with campus departments, faculty, staff, and students concerning the Program.
• Experience with Customer Relationship Management (CRM) software and/or ticketing systems.
• Demonstrated ability to develop budgets.

PREFERRED QUALIFICATIONS:

• Working knowledge of UCSB and PaCE policies and procedures as they relate to Program and student services and knowledge of courses offered by academic departments.
• Knowledgeable of Destiny (Modern Campus Lifelong Learning) business system and other University-specific computer application programs and pertinent databases.

Under the general supervision of the Senior International and Business Development Manager (Public Education Specialist 4, PES4), the Admission and Immigration Specialist is responsible for assisting the PES4 in planning activities, admissions and immigration, and advising for international student programs. Is responsible for the admission and immigration process, including supporting students and off-campus partners. Works on organizing international student events, including orientation and extra-curricular activities. Provides general support to international students. Is primarily responsible for following all international student inquiries from application to immigration, including processing visas, working with agents, and maintaining accurate records of international student rosters and their status. Maintains documentation and trains Customer Service representatives on troubleshooting common issues. Works closely with the PES4 to manage the day-to-day operations associated with existing programs and courses, assists as needed with custom and special programs, interfaces with international students’ administrative staff and its support units to prevent and resolve problems related to course offerings, and oversees the general administration of assigned programs.