POSITION: Admission Operations Specialist
DEPARTMENT: Enrollment Management
REPORTS TO: Director Enrollment Operations
WORK SCHEDULE: Hybrid (3 days in office; 2 days remote)
PRIMARY FUNCTION: The Admission Operations Specialist will help ensure efficient daily operations of the Enrollment Management areas and serve as main contact in entry of supporting application documentation into the Admissions CRM system for the Office of Admissions, office of Graduate & Online Admission and International Admissions offices. Responsible for assisting in the recruitment of on-ground and online new students to Point Park University; focusing on CRM utilization, data processes, and visit assistance for Enrollment Management. Additionally, this position is responsible for various administrative support duties necessary for the recruitment and admission of incoming students within three enrollment offices. This position serves as an integral part of the Enrollment Support team maintaining an advanced level of knowledge. Duties include logging and distributing mail, data entry of supporting documents for enrollment; as needed back up to answering the telephone in support of scheduling all visit appointments and special requests; greeting prospective students and their families as needed; facilitating parking for visitors; coordination of the Live Chat window providing specialized outreach on our web site. We seek energetic candidates with a strong sense of initiative, professionalism, the ability to work well independently and in a team, and the capacity to manage multiple responsibilities concurrently.

QUALIFICATIONS:

Bachelor’s degree preferred, excelling in writing and technology skills, strong computer skills, high energy and ability to articulate the benefits of an education at Point Park University is required. Experience in college admissions (preferred).

• Excellent interpersonal, communication, and customer service skills for both internal and external audiences a must.
• Maintain high-level program knowledge base to effectively answer questions.
• Attention to detail and accuracy a must.
• Must be able to utilize technology and maintain various forms of technology including e-communication to inform and engage others.
• Must be able to multi-task and maintain focus on those tasks and be a self-starter who can work with little supervision.
• Must be able to manage multiple tasks and competing priorities.
• Proficiency in Windows Operating Systems with expertise in Microsoft Office products including Word, Outlook and Excel required. CRM, SMS Magic and Live Chat software experience preferred.
• Ability to work 4-6 Saturdays per year providing coverage for appointments as needed
• Candidate must possess an enthusiastic and positive personality with a strong sense of resourcefulness, ingenuity, proficiency, competency, and the ability to work well independently.

• Technical Proficiency needed for Mail Entry: In conjunction with other support staff members, review incoming documents, rename as needed, log into JRM/ED CLOUD system, update prospective student records, process test scores as needed in support of moving applications through the admission funnel. (45%)
• Campus Visit Scheduling. This position serves as a back up to the Admissions Coordinator at the Welcome Center. The primary overall function of this position is to ensure that all admissions visitors receive a warm welcome and enjoy a thorough, informative and well-organized visit. (25%)
• Manage daily campus visit requests from online form / inquiries, providing potential visitors with additional information, scheduling assistance, and prompt follow-up.
• Set the standard for exceptional customer service practices by providing outstanding service to all prospective students, enrolled students and University constituents by greeting prospective students and their families upon their arrival to campus.
• Spot check the Admission parking lot for any potential issues for our visiting families.
• Establish and maintain effective relationships with staff and faculty within the University.
• Within CRM system send confirmation communication on a daily basis to prospective students and their families who will be visiting the campus, as scheduled. Manage the confirmation appointment phone calls day prior to meetings to all necessary parties utilizing the work students.
• Be highly organized with the ability to problem solve quickly and efficiently. Attention to visit detail is essential and be able to provide a smiling warm welcome - even for unexpected visitors.
• Secure presentation room space when applicable to visit coordination. Work in conjunction with the CES office to coordinate room reservations for all events and visits as needed.
• Maintain the appearance and cleanliness of the Welcome Center on a daily basis. Inventory control for visit supplies such as bottled Point Park Water and coffee supplies.
• Evaluate visit program success through frequent assessment; collaborate with Data Manager in order to provide reports to supervisor highlighting successes and recommendations for improvements.
• Technical Proficiency needed for Visit Coordination (15%) (Back up to Admissions Assistant)
• Use Microsoft Outlook and CRM’s visit object to coordinate track and report on-campus visits for prospective undergraduate students.
• This includes scheduling the appointment that will encompass an admission interview and campus tour.
• It can also encompass a meeting with financial aid, meeting with academic department of interest, observing a class, and lunch.
• This position will solidify and build a well-rounded campus visit schedule for each appointment using our JRM/ED CLOUD system, so technology skills are needed.
• Work in conjunction with CES to provide updated daily visitor information for welcome slides across campus electronic signage.
• Work alongside Admissions Data Manager and Director to facilitate text-message responses via SMS Magic for visit confirmation.
• Phone. Answer all calls on the toll-free and main department extension lines and route accordingly for all members of undergraduate admissions team. Use the JRM/ED CLOUD software to verify data to callers questioning receipt of application items.(10%)
• Manage LiveChat software alongside other support staff members and act as communication liaison with prospective students accessing the chat during work hours to answer their specific questions via the web site. (3%)