• First contact for applicants, answer phone calls and reply email queries.
• Assist in admissions and discharge processes.
• Keep proper records of resident’s / client’s file, ensure completion of forms and data are updated in a timely and accurate manner.
• Conduct financial Means Test and determine the subsidy quantum.
• Liaise with resident’s / client’s NOK or guarantor regarding subsidy, billing, and charges.
• Update ILTC portal on required information.
• Assist in preparation of monthly reports.
• Debt management, remind clients on due payments and outstanding balance.Contribute and ensure that the department meet its KPIs

REQUIREMENTS:

• Minimum GCO O Level
• At least 1 year of relevant working experience

Please refer the Job description for details