Admissions Communications Analyst - (Administrative Analyst/Specialist Exem

at  California State University

Job no: 545766
Work type: Staff
Location: San Francisco
Categories: Unit 9 - CSUEU - Technical Support Services, Administrative, Probationary, Full Time, Telecommute eligible (work onsite as scheduled and/or as requested and telecommute as scheduled)

POSITION SUMMARY

Reporting to the Director of Undergraduate Admissions & Recruitment, the Admissions Communication Analyst is responsible for providing comprehensive support for the recruitment and admissions digital communication systems and websites. This position is vital for the processes which transfer data between the CRM, the institutional student information system, other internal systems as well as third party vendors. The Admissions Communications Analyst will assist in maintaining accurate and transparent documentation of the CRM and other technical processes and workflows to maintain levels of efficiency and quality service. Collaborative efforts with various teams are essential for developing targeted campaigns and maintaining data accuracy. The Admissions Communications Analyst assists the Director by developing analytics to monitor effectiveness, inform strategy and tactics, and measure/evaluate success of operations.

MINIMUM QUALIFICATIONS

Requires general knowledge and skills in the applicable administrative and/or program field with a foundational knowledge of public administration principles, practices, and methods. This foundation would normally be obtained through a bachelor’s degree and/or equivalent training and administrative work experience involving study, analysis, and/or evaluation leading to the development or improvement of administrative policies, procedures, practices, or programs.

Typical knowledge and skill requirements:

• Working knowledge of general practices, program, and/or administrative specialty. Basic knowledge of and ability to apply fundamental concepts. Working knowledge of budget policies and procedures.
• Ability to learn, interpret, and apply a wide variety of policies and procedures relating to and impacting the applicable program, organizational unit, and/or administrative specialty.
• Knowledge of basic methods and procedures for research and statistical analysis and the ability to apply them.
• Ability to analyze data and make accurate projections using business mathematics and basic statistical techniques.
• Ability to organize and plan work and projects including handling multiple priorities.
• Ability to make independent decisions and exercise sound judgment.
• Ability to compile, write, and present reports related to program or administrative specialty.
• Demonstrated ability to establish and maintain effective working relationships within and outside the work group and serve as a liaison for the organizational unit.
• Working knowledge of and ability to apply standard theories, principles, practices, and techniques applicable to the program and/or administrative specialty to develop conclusions and make recommendations.
• Thorough knowledge of policies, procedures, and outside regulations pertaining to the applicable program and/or administrative specialty.
• Working knowledge of operational and fiscal analysis and techniques.
• Ability to take initiative and independently plan, organize, coordinate, and perform work in various situations where numerous and diverse demands are involved.
• Skill in the research, development and evaluation of policies and programs, including skill in the collection, evaluation, and interpretation of data to develop sound conclusions and make appropriate recommendations.
• Expertise in investigating and analyzing problems with a broad administrative impact and implications. Ability to anticipate problems and address them proactively.
• Demonstrated ability to effectively interpret, organize, and present information and ideas in written or presentation form.
• Ability to train others on new skills and procedures and provide lead work direction.

PREFERRED QUALIFICATIONS

• Four years of administrative work experience involving study, analysis, and/or evaluation leading to the development or improvement of administrative policies, procedures, practices, or programs.
• Knowledge of knowledge of and experience with university recruitment and admissions.
• Strong written and verbal communication skills with a solid foundation in grammar, spelling, and the composition of various communication methods.
• Demonstrated expertise in and advanced knowledge of databases, email distribution programs, and list management.
• Bachelor’s degree or equivalent combination of degree and work experience
• Demonstrated ability to write basic SQL statements and develop reports.
• Knowledge of online publishing platforms, including HTML coding and content management systems(e.g., Drupal 8).
• Ability to support a Customer Relationship Management (CRM) system (such as Liaison EMP, Slate, Sales Force); technical and functional knowledge.
• Knowledge of student database management systems (such as PeopleSoft, OnBase).
• Experience with Graphics/Web Design through tools such as Canva and Adobe Illustrator.
• Experience working in a higher education setting and developing communication strategies for a diverse college student population.
• Excellent organizational skills. Evidence of coordination of multiple projects and/or assignments and establishing priorities.
• Ability to collect, evaluate, and interpret data to develop sound conclusions and make appropriate commendations.
• Ability to work with end users to define functional business requirements and translate them into technical specifications.
• Expertise investigating and analyzing problems with broad administrative impact and implications.
• Ability to anticipate problems and address them proactively.
• Demonstrated ability to effectively interpret, organize, and present information and ideas in written or presentation form.
• Ability to train others on new skills and procedures and provide lead work direction.
• Core Competencies – embody the following competencies:
• Bias toward collaboration and teamwork.
• Effective communication skills across a variety of venues

Customer/Client Focus with an emphasis in problem solving and resolution.

• Personal effectiveness and credibility as demonstrated by interpersonal and professional confidence.
• Diversity and inclusion

PRE-EMPLOYMENT REQUIREMENTS

This position requires the successful completion of a background check.

Please refer the Job description for details