Admissions Concierge at Greenwood Village South

Bradenton, Florida, United States -

Full Time

Start Date

Immediate

Expiry Date

13 Sep, 26

Salary

22.0

Posted On

15 Jun, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Interpersonal Communication, Multitasking, Organization, Patient Coordination, Hospitality, Conflict Resolution, Administrative Support

Industry

Hospitals and Health Care

Description

WHO ARE WE? If you enjoy working with older adults, caring for and talking with them, learning from their stories, and seeing them smile, this is the job of a lifetime [https://regencyoaksseniorliving.com/blog/how-a-job-in-senior-living-provides-purpose-and-meaning/]. At Freedom Village Bradenton, you can jump-start a senior living career or build the one you have. You’ll grow, advance, and gain knowledge in senior services — one of the fastest-growing career fields in the country [https://regencyoaksseniorliving.com/blog/why-choose-a-career-in-senior-living/]. We offer jobs in Bradenton, FL, at all levels and for all types of skills and expertise [https://regencyoaksseniorliving.com/blog/the-diversity-of-careers-and-jobs-in-senior-living-communities/]. You will join a team that’s passionate about working with seniors and making them our top priority. We’re committed to delivering the absolute best resident-centered care and providing high-quality hospitality through our Extraordinary Impressions program. With integrity, a solid work ethic and empathy for older adults, you can create a long, satisfying, and fruitful senior living career at Freedom Village of Bradenton. ABOUT this ROLE: We are seeking a friendly, compassionate, and detail-oriented Concierge to join our Nursing and Rehabilitation Center team. In this vital role, you will be the welcoming face of our facility—creating a warm, supportive experience for Residents and their families from admission through discharge. YOU ARE EXCITED ABOUT THIS OPPORTUNITY BECAUSE YOU WILL… * Partner with the Admissions Department to coordinate new admissions and communicate equipment needs (beds, oxygen, etc.) to nursing staff * Prepare rooms for incoming Residents by ensuring: * Previous belongings are packed and removed * Deep cleaning is completed * Beds are made and call bells, lights, and TVs are functioning properly * Assemble and deliver welcome baskets for new Residents * Greet and escort Residents from the lobby to their rooms, creating a positive first impression * Build meaningful relationships with Residents and families by providing support and assistance * Respond to call bells within scope and notify nursing staff when additional care is needed * Address Resident concerns and complaints in accordance with the grievance process * Assist with room transitions, including short-term rehabilitation to long-term care * Provide tours during off-hours or when Admissions staff are unavailable * Complete room readiness forms daily and email to Room Readiness group. * Conduct Discharge Satisfaction Surveys on all discharging residents at least 24 hours prior to discharge. * Complete Welcome report on all new admissions. * Build admission agreements for all new residents and present those agreements to residents/responsible parties for signing within 72 hours of admission. * Insure resident receives an identification bracelet and remove any existing bracelet from hospital and be sure name is added to the resident room number sign * Responsible for coordinating and conducting any necessary room changes * Following up with residents/families when resident is hospitalized to determine if they would like to pay to hold the bed and complete forms as required * Prepare and distribute discharge gift bags * Assist in dining room during lunch meal service * Attend in-service training courses and required staff meetings * Perform additional duties as assigned by the Supervisor * Requirements * Customer service experience required * Customer service experience in a Skilled Nursing Facility (SNF), Rehabilitation setting, or Assisted Living Facility (ALF) preferred * Strong communication and interpersonal skills * Ability to multitask and stay organized in a fast-paced environment WE VALUE OUR EMPLOYEES AND SHOW APPRECIATION THROUGH… * Scholarships and Educational Assistance Programs, because we value the development of our team members and promoting from within. * Extraordinary Reward Points, because we value recognizing and appreciating our employees for their hard work. * Our comprehensive benefits, because we value health and wellness for you and your family. * Various Employee-led Committees because we value employee engagement and making your voice heard. * A Free and Confidential Employee Assistance Program because we understand that life happens. * Paid Training * Medical, Dental, Vision, Life Insurance, Short and Long Term Disability, (401)K Retirement * Freedom Village Bradenton has partnered with Daily Pay to give our team members control over accessing their paycheck on their own schedule. Ask us about how this benefit supports your financial wellbeing today! QUALIFICATIONS: * Customer service experience required * Customer service experience in a Skilled Nursing Facility (SNF), Rehabilitation setting, or Assisted Living Facility (ALF) preferred * Strong communication and interpersonal skills * Ability to multitask and stay organized in a fast-paced environment Shifts available: 11a-7p Monday-Friday Hourly Wage: $20 - $22 per hour EEO Employer

Responsibilities

The Admissions Concierge serves as the primary welcoming face for new residents, coordinating room readiness and managing the admission and discharge process. Responsibilities include escorting residents, handling admission agreements, and providing general support to residents and their families.