Job Description

Roles & Responsibilities

GAPS Guidance is looking for an Admissions Counselor to help prospective students choose suitable higher education programs and complete their enrollment. The role involves speaking with students, understanding their goals, explaining program requirements, and following each application through to registration.

Key responsibilities

• Respond to student enquiries by phone, WhatsApp, email, and in person.
• Understand each student’s education, work experience, career goals, and preferred study options.
• Explain available programs, university admission requirements, fees, payment plans, and study schedules accurately.
• Follow up with prospective students and support them through the admissions process.
• Review application documents and coordinate with the operations team to complete registrations.
• Keep student records, follow-up notes, and payment updates accurate in the CRM.
• Coordinate with the team on outstanding documents, installment payments, and student queries.
• Work toward monthly admissions and collection targets while giving students clear, honest guidance.
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