HAVENWYCK HOSPITAL (A UHS FACILITY)

Havenwyck Hospital is a Joint Commission-accredited and licensed psychiatric hospital, overlooking Lake Galloway in Auburn Hills, Michigan. We specialize in providing comprehensive, compassionate behavioral health services to children, adolescents and adults. It is the ultimate goal of our dedicated staff to build strength, confidence and knowledge within each patient, in hopes that they may continue learning and understanding their needs and practicing self-care for the rest of their lives.
For more information, please visit us at www.havenwyckhospital.com
If you would like to learn more about this position before applying, please contact Havenwyck Hospital at 248-373-9200.
Havenwyck Hospital is seeking a dynamic and talented Admissions Coordinator to join our team of compassionate, dedicated professionals.

POSITION SUMMARY:

The Admission Coordinator is responsible for answering the hospital switchboard phone, verification of insurances, obtaining signatures on admitting paperwork, and processing of all admitting forms. The Coordinator interfaces with the Intake Department, patients, and nursing units.

Duties include but are not limited to:

• Verification of all insurances on line and by phone. Documenting and understanding eligibility, co-pays, deductibles, and pre-existing terms. Distributing and explaining such information to others as necessary.
• Proficiently conducts the admission process with patients and/or families. Empathetically and knowledgeably explains each admission form to them and procures signatures. Processes, copies, and distributes all forms to the appropriate departments in a timely manner.
• Enters and deletes admission and discharge information into the computer system.
• Compiles and computes accurate information regarding admissions and discharges on the daily census sheet.
• Greets the public when they arrive at the hospital and directs them to the appropriate staff and/or department.
• Answers the switchboard in a highly professional manner. Directs all phone calls to the appropriate department or staff. Demonstrates the ability to assist the caller with their inquiry and ability to appropriately transfer to proper department.
• Documents in the patient’s record that they have been supplied with Patient Rights Booklet and Advance Directive information.

QUALIFICATIONS:

• High School Diploma required.
• Experience verifying insurance required.
• 1 - 3 years of experience working in an admissions or related department required.
• Phone/switchboard and typing/computer skills required.
• Professional, customer service focused individual with strong communication skills, ability to multi-task and problem solve required.
• Employee must be in good standing (evaluation/employment history, corrective action, etc.) to be considered for internal transfer.

• Verification of all insurances on line and by phone. Documenting and understanding eligibility, co-pays, deductibles, and pre-existing terms. Distributing and explaining such information to others as necessary.
• Proficiently conducts the admission process with patients and/or families. Empathetically and knowledgeably explains each admission form to them and procures signatures. Processes, copies, and distributes all forms to the appropriate departments in a timely manner.
• Enters and deletes admission and discharge information into the computer system.
• Compiles and computes accurate information regarding admissions and discharges on the daily census sheet.
• Greets the public when they arrive at the hospital and directs them to the appropriate staff and/or department.
• Answers the switchboard in a highly professional manner. Directs all phone calls to the appropriate department or staff. Demonstrates the ability to assist the caller with their inquiry and ability to appropriately transfer to proper department.
• Documents in the patient’s record that they have been supplied with Patient Rights Booklet and Advance Directive information