Thrive Behavioral Hospital is seeking a Full-Time night shift Admissions Coordinator who will work under the direction of the Director of Admissions to coordinate paperwork verification, including insurance and other payor sources, and in making other general preparations for new admissions. The Admissions Coordinator works with the admission and marketing teams to assist in any way possible to enhance communication and ensure that the resident admission process is efficient and effective.

Responsibilities:

• Provides excellent telephone and in-person customer service. Answers and returns telephone calls promptly and courteously.
• Interfaces with third-party payers to determine insurance benefits
• Coordinates with other departments in the facility as needed to ensure the patients will receive appropriate treatment.
• Obtains insurance eligibility and benefits information using various phone and on-line resources. Maintains appropriate authorizations and notifies insurance companies of patient arrival as needed.

Qualifications:

• High School Diploma or GED OR equivalent combination of education and experience. Preference is given to those with a degree or considerable coursework in the behavioral sciences or closely related field, and/or professional work experience in a psychiatric hospital or residential treatment center.
• One year experience in healthcare admissions, preferably in the mental health or substance abuse field.

Preferred Qualifications:

• One year of experience with Medicare/Medicaid and other commercial insurances, pre-authorization, and utilization management.
• One year of customer service experience.
• Demonstrated excellent interpersonal relations and communications skills.
• Demonstrated experience working effectively in time-sensitive situations, handling multiple priorities simultaneously and ability to make prompt accountable decisions.
• Demonstrate ability to work under stress.
• Demonstrated computer and word processing skills.
• Medical Terminology

Additional Requirements:

• Current and timely renewal of CPR certification for healthcare professionals
• Annual professional HWC certification – training and certification provided by Thrive Behavioral Hospital

• Provides excellent telephone and in-person customer service. Answers and returns telephone calls promptly and courteously.
• Interfaces with third-party payers to determine insurance benefits
• Coordinates with other departments in the facility as needed to ensure the patients will receive appropriate treatment.
• Obtains insurance eligibility and benefits information using various phone and on-line resources. Maintains appropriate authorizations and notifies insurance companies of patient arrival as needed