Key Responsibilities:

• Responsible for the full admissions process, ensuring all required documents are provided, complete and verified where appropriate. You will make admissions decisions in line with policies and guidelines, escalating to the Head of Admissions when necessary
• Maintain and update student data in our applicant record system HubSpot and student record system Quercus ensuring completeness of the record in preparation for the applicant's enrolment
• Manage all admissions enquiries to agreed Standard Service Levels regarding turnaround times and Service Excellence
• Keep updated on study programs, marketing promotions and discounts to effectively assist applicants
• Provide exceptional customer support to applicants, addressing enquiries primarily through email and meeting performance metrics and service level standards to ensure an excellent applicant experience
• Collaborate with other departments, such as Sales, the Enrolment team, Student Support team, Registry team and the faculty to optimise processes and improve customer service
• Issue Certificates of Acceptance for Studies (CAS) to international students enrolled in on-campus programmes, ensuring full compliance with Walbrook CAS regulations and UKVI policy, maintaining a high standard of accuracy and attention to detail throughout
• Collaborate with the Head of Admissions to identify and implement technological solutions that streamline admissions processes, driving continuous improvements in operational efficiency
• Actively monitor and communicate developments across the admissions sector, with a focus on key recruitment markets and the specific needs of our applicant cohorts, ensuring the institution remains informed and responsive to emerging trends
• Carry out other relevant duties as required by the Head of Admissions and the Director of Student Engagement in support of the Student Engagement Team’s operations.

Skills and Qualification:

• Proven track record and competency working in the field of Admissions with a UK University/Institution
• Excellent problem-solving skills, goal-oriented and reliable behaviour and open to process improvements
• Proficiency in MS Office, experience with CRM systems or similar, quick to learn new IT systems
• Teamwork and independent work, striking a balance between the two
• Accurate, efficient, strong attention to detail, customer centric
• Understanding of UKVI compliance regulations in context to CAS issuance
• Communicating effectively with different audiences
• Fluent English skills, both written and spoken
• Collaboration across teams and adaptability to fast changing processes
• Innovation – proactively identify possibilities for process improvements

We support our staff to create work-life balance which works for them and welcome candidates looking for career flexibility. We are open to discussing flexible working at interview stage.

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To apply please submit your CV with a covering letter explaining your suitability for the role.  Please note that CVs without a covering letter will not be considered.

Please note that depending on number of CVs we receive; we may close the advert early. Due to the high volumes we receive, it may not be possible to respond to all applicants who are unsuccessful. 

• As part of your salary and benefits package, you’ll receive: