Admissions Manager at Evoraa Healthcare

Brentwood, Tennessee, United States -

Full Time

Start Date

Immediate

Expiry Date

29 Dec, 25

Salary

0.0

Posted On

30 Sep, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Admissions Management, Team Leadership, Coaching, Call Center Operations, Performance Metrics, CRM Proficiency, Insurance Verification, Customer Service, Data Integrity, Problem Solving, Conflict Resolution, Workforce Planning, Communication, Process Improvement, Collaboration, Flexibility

Industry

Health and Human Services

Description

Description POSITION SUMMARY: The Admissions Manager oversees the daily operations of the Admissions Call Center, leading and coaching Admissions Coordinators & Specialists to achieve individual and departmental goals while ensuring all client interactions are handled with compassion and professionalism. This role manages call workflows, performance metrics, and workforce planning, while also assisting with escalations and insurance reviews. The Admissions Manager ensures data accuracy across systems, communicates census updates, and fosters a culture of accountability, growth, and client-centered care to drive admissions success and support Evoraa’s mission. Essential Duties: Leads, coaches, and develops a team of Admissions Coordinators, to achieve individual and departmental admissions goals. Oversees the daily call center operations, including inbound and outbound call strategies, call routing, and workflow optimization. Directly supervises Admissions Coordinators (and possibly leads). Assists with escalations from Coordinators (insurance concerns, client concerns, etc). Monitors performance metrics (admissions, conversion rates, call quality, pipeline management) Manages staffing levels, scheduling, and workforce planning to ensure adequate coverage and responsiveness. Utilizes CRM, call-tracking systems, and reporting tools to monitor productivity, ensure data accuracy, and support decision-making. Reports regularly on admissions performance, trends, and strategic opportunities. Supports team admissions and achievement of department and company assigned census goals. Oversees and maintains data integrity within CRM & EMR during the admission process and providing constructive criticism & coaching opportunities with Admission Coordinators where needed. Manages and maintains call queue in CTM by ensuring that Admissions Coordinators are prioritizing their time, daily tasks, and duties appropriately. Understands how to set individual goals for Admissions Coordinators based on historical performance that are attainable, but will push them to strive for growth. Conducts regular one-on-one meetings with Admissions Coordinators to review performance, goals, and KPIs, while providing coaching and growth support. Reviews client insurance coverage and communicates financial responsibilities to Admissions Coordinators, including exploring negotiation options and payment plan arrangements when appropriate. Monitors call center metrics, KPIs, and conversions to assess performance and identify coaching opportunities. Provides daily team updates on census trends, bed availability, admissions, conversions, and progress toward call center goals. Other duties as assigned. Requirements Minimum Qualifications: High school diploma or GED required. 4–6+ years of admissions, healthcare sales, or call center leadership experience. 2+ years of supervisory or team leadership experience, with proven ability to coach and develop staff. Ability to work a flexible schedule to meet the demands of the business; this includes evenings, weekends, and holidays. Key Competencies: Demonstrated ability to manage day-to-day admissions operations and implement process improvements at the team level. Proficient in CRM platforms, call-tracking systems, and reporting tools for monitoring performance and compliance. Strong supervisory skills with experience providing coaching, feedback, and support to team members. Ability to collaborate effectively with internal departments such as Business Development, Marketing, and Clinical teams. Strong understanding of admissions processes, insurance verification, and customer service best practices. Consistent record of achieving or exceeding admissions or sales goals within a call center or healthcare admissions environment. Flexible and willing to assist in various areas of the admissions process as needed. Skilled in developing team members and fostering a positive, performance-driven culture. Effective communicator with strong problem-solving and conflict resolution skills. Working knowledge of healthcare admissions processes, insurance verification, and compliance requirements. Work Environment: This role is based in an in-office setting, providing daily opportunities for direct collaboration with staff and face-to-face interaction with clients. The workday may include a combination of desk-based tasks such as computer work and documentation, along with client meetings and team engagement. Flexibility is essential, as responsibilities may shift throughout the day. The company is committed to providing reasonable accommodations to support individuals with disabilities in performing the essential functions of the role.

Responsibilities

The Admissions Manager oversees the daily operations of the Admissions Call Center, leading and coaching Admissions Coordinators to achieve individual and departmental goals. This role manages call workflows, performance metrics, and workforce planning while ensuring client interactions are handled with compassion and professionalism.