QUALIFICATIONS & EXPERIENCE:

• Leaving Certificate or equivalent required. Further management training desirable
• Five years of continuous administrative experience required in a healthcare environment
• Proven professional judgment and problem-solving abilities
• Demonstrated multi-tasking & deadline target completion ability
• Demonstrated time management skills
• Excellent interpersonal communication skills and a high capacity for responsibility and individual initiative
• Self-directed and an ability to work independently
• Demonstrated ability to think creatively and to identify potential opportunities/solutions
• Diplomatic and tactful with the ability to build and maintain relationships
• Demonstrated flexibility and adaptability to working in a changing work environment
• Proficiency in the use of Microsoft Office suiteFluency in written and spoken English
• Equal Opportunity Statement and Benefits

OVERVIEW OF ROLE:

To provide day to day leadership to the Admissions Department ensuring the provision of an exceptional seamless service for patients and families from first contact to handover to clinical colleagues. This position reports to and is accountable and professionally responsible to the Patient Services Manager.

PRIMARY DUTIES AND RESPONSIBILITIES:

• Serves as a role model for staff in the delivery of excellent patient services.
• Recruits, trains and manages the admissions team. Provides a welcoming and positive work environment.Ensures the effective orientation, training and support of new colleagues and tracks their progress.
• Supports the retention of staff by creating a healthy work environment that facilitates teamwork. Treats colleagues, patients/families/visitors with dignity and respect at all times.
• Demonstrates behaviours consistent with the clinic values, policies and procedures and forges good working relationships with administrative and clinical colleagues.
• Provides a quality service for patients and families by ensuring that staff training needs are identified and staff are offered relevant developed opportunities.
• Completes probationary and annual evaluation for all team. Sets objectives and holds individuals accountable for the achievement of department goals.
• Communicates effectively and efficiently with patients, families and colleagues. Addresses patient/family complaints immediately and assists with any investigation of complaints.
• Develops effective team working and communication processes and promotes a climate of self-regulation and shared decision making.
• Participates in regular meetings with team to ensure all are kept up-to-date with regard to changes and developments within the Clinic.
• Liaise with team members to enhance and implement departmental processes to improve the functioning of the team, using negotiation, persuasion and motivation skills.
• Leads on all department related quality improvement projects and harnesses the support of all staff in the process.
• Establishes and maintains service standards to ensure a high level of patient, family and colleague satisfaction.
• Ensures reception area is clean and organized at all times.
• Oversees daily operations of the admissions department ensuring that patient flow is assessed for the following day and managed effectively.Ensure the optimum and effective use of human resources through efficient rostering, skill/grade mix and work load planning.
• Manages attendances, leave requests and absence in TMS in accordance with hospital policy.
• Ensure mandatory training is completed by self and all members of the team and ensures records are up to date for the department.
• Participates in the delivery of patient services including registering patients, completing referrals, telephone confirmation of admission time, pre-admissions and any other duties as required.
• Collaborates with other departments to ensure seamless patient and administrative experience. Attends daily bed management meetings. Participates in clinic change initiatives when required.
• Supports Patient Services Manager to implement quality improvement projects on an annual basis.
• Reports incidents in line with the hospital reporting system and completes incident record as necessary.
• Participates in any clinic committees, programmes and initiatives as requested.
• Deputizes for the Patient Services Manager and other Team Leader colleagues as required.
• Abides by the clinic mission and values at all times.
• Acts as an ambassador for the clinic at all times. Follows all clinic policies and procedures.