Company Description
Acknowledge Education is entering an exciting new chapter. With a refreshed leadership team and a renewed focus on innovation, growth, and student success, we are building on our 139-year legacy to shape the future of higher education and VET in Australia.
We deliver programs across health & community services, social work, engineering design & construction, hospitality, and the Victorian Certificate of Education (VCE), with campuses in Melbourne, Sydney, Perth, Brisbane, and Adelaide. Each year we support more than 8,000 students to achieve their goals.
Now, under new leadership, we are strengthening our academic vision, deepening industry connections, and investing in our people. If you’re looking to make an impact in an organisation with momentum, this is the right time to join us.

Job Description

• Permanent, Full Time

Support our prospective students to progress their application from initial enquiry through to enrolment, by identifying their future goals and talking through their options

Qualifications

• Experience working within a sales or customer service environment
• Experience in using CRM systems
• Strong communication (verbal and written) and interpersonal skills with proven ability to build rapport at all levels
• Experience within the education industry (advantageous)
• Exceptional administrative skills, attention to detail and strong time management skill

Now is the perfect time to join Acknowledge Education. With a refreshed leadership team and a renewed focus on innovation and growth, we’re building something special - and you can be part of it.

• Opportunities to grow within the organisation
• $1,500 annual professional development allowance
• Incredibly committed and supportive team of student-centric professionals
• Health insurance discounts through Bupa
• Be part of a fast-moving, agile private provider where decisions turn into action quickly
• Acknowledge Education is part of UP Education group – a leading education provider: https://www.up.education

• Assessing and issuing Letter of offers in accordance with AE’s policies and procedures.
• Assessing Genuine Temporary Entrant (GTE) applications in accordance with AE’s policies and procedures.
• Providing accurate and timely advice to current and prospective students, stakeholders and supporting College initiatives that enhance the student experience.
• Responding to enquiries (in person, by phone, email etc.), sourcing information, following up and providing responses in a timely manner.
• Assisting with the administrative duties of programs across AE and marketing activities and special events if required.

Qualifications

• Experience working within a sales or customer service environment
• Experience in using CRM systems
• Strong communication (verbal and written) and interpersonal skills with proven ability to build rapport at all levels
• Experience within the education industry (advantageous)
• Exceptional administrative skills, attention to detail and strong time management skills

Additional Information

Now is the perfect time to join Acknowledge Education. With a refreshed leadership team and a renewed focus on innovation and growth, we’re building something special - and you can be part of it.

• Opportunities to grow within the organisation
• $1,500 annual professional development allowance
• Incredibly committed and supportive team of student-centric professionals
• Health insurance discounts through Bupa
• Be part of a fast-moving, agile private provider where decisions turn into action quickly
• Acknowledge Education is part of UP Education group – a leading education provider: https://www.up.education/

Questions about your identity help us appreciate the diversity of individuals looking to work with us, ensuring we’re attracting applications from people with identities and perspectives that are as diverse as our students.