JOB DESCRIPTION

Job Title: Admissions Officer - Apprenticeships and Partnerships
Faculty/Directorate: Marketing & Student Recruitment
Grade: E
Location: High Wycombe
Hours: 37
Responsible to: Head of Admissions/ Admissions Team Leader

KNOWLEDGE & EXPERIENCE

Delivering an excellent customer experience
A/I
Experience of working in UK Higher Education establishment
A/I
Experience of developing systems or procedures
A/I
Substantial administrative experience
A/I
Experience of working independently and of dealing with conflicting demands and priorities
A/I

SKILLS

Digitally able and proficient in Microsoft tools
A/I
Excellent written and verbal communication skills, including relationship building and networking skills
A/I
High level of attention to detail and confidentiality
A
The ability to contribute to high performance customer focussed teams
A/I
Excellent organisational and time management skills with the ability to work to deadlines
A/I
Good telephone manner
A

SPECIAL REQUIREMENTS

Must be able to work overtime, including weekends during the clearing period and other key times in the year
A
It will be necessary to schedule annual leave around key busy periods which generally arise during August/September
A
Must be able to work cross campus between High Wycombe and Uxbridge

JOB PURPOSE:

To deliver an outstanding admissions and recruitment experience for applicants, partner institutions and Apprenticeship Employers. This role will ensure professional advice and guidance is provided throughout the admissions process and standards of quality are maintained. The core of the role involves making decisions against set entry criteria for a wide range of applications to the University’s Apprenticeship programmes and to programmes offered through our educational partners. The role holder will also need to nurture and maintain strong working relationships with colleagues and teams across the University.

MAIN DUTIES & RESPONSIBILITIES OF THE ROLE:

• To take responsibility for all aspects of the admissions process for the University’s Apprenticeship and Partner programmes.
• Ensure effective and productive working relationships with colleagues across Apprenticeship and Partnership teams.
• To action, throughout the Admissions process, a variety of student applications, for example UCAS, Direct, Postgraduate, Apprentice and partner/TNE applications, across all markets; home, EU and international providing clerical support as needed.
• To be responsible for the creation and accuracy of applicant and application records on the University’s Student Record System and Apprentice Application Tracker, including applicant details and offer information.
• To manage and maintain application routes for a portfolio of courses including course set up in UCAS and in the University’s direct application portal, process review and data transfer to the University’s Student Record System.
• To develop and maintain a thorough understanding of UK and overseas qualifications, including English language qualifications, for entry to the University, and a working knowledge of issues around fraudulent applications, and to take responsibility for ensuring that all required checks are carried out as appropriate for the designated courses.
• To be responsible for the scheduling and implementation of interviews and selection days where required through Academic Schools and Programme Leaders.
• To prepare documents required for interview, issue interview Invites, offer letters and any other necessary correspondence to applicants and stakeholders, as required.
• To deal with telephone enquiries, email, written enquiries and walk-ins from prospective applicants, offering detailed advice on application procedures and entry requirements.
• To carry out fees assessments to ensure applicants are classified in the correct fee category and to liaise with colleagues to ensure ESFA compliance.

• To represent the Admissions Team on selected events such as Interview Days, Applicant Visit Days or similar, providing support to ensure high levels of customer service to applicants.

• To perform any other duties that may be deemed necessary by the Head of Admissions or the directorate senior management team, some of which may include supporting wider projects within the Marketing and Student Recruitment Directorate.

• To work closely with internal and external stakeholders to ensure a outstanding service is provided to all applicants, Employers and Partner Institutions.
• Ensure agreed timeframes and processes are followed and key information is provided at appropriate points.
• To liaise with partner institutions and those responsible for partnerships within the University to offer advice and guidance and ensure that all partner admissions are dealt with in line with best practice and the University Admissions Policy and Procedure.
• To be responsible for guiding applicants, partners and employers through the admissions process and being able to confidently discuss Admissions Policy and Procedure with a wide range of stakeholders.
• To make and format decisions for entry to our programmes in line with agreed criteria ensuring that processing for applications takes place within agreed timeframes.
• When appropriate to make recommendations for the updating of processes and procedures as required to the Admissions Team Leader/ Head of Admissions.
• To provide advice and guidance to colleagues within academic schools, the Marketing & Student Recruitment Directorate and other university staff as appropriate on all aspects of the admissions process.