• Melbourne CBD location with strong team support
• Work with a leading RTO in construction education
• Clear career pathways within a growing education group
  Are you passionate about delivering exceptional student experiences and being the first point of contact on a learner’s journey? Builders Academy Australia (BAA) is seeking an enthusiastic and detail-oriented Admissions Officer to join our dynamic Student Support Services team in the heart of Melbourne.

ABOUT US

Builders Academy Australia (BAA), a part of UP Education, is a leading Registered Training Organisation (RTO) specialising in the building and construction industry. With strong industry ties — originally founded by Simonds Homes — BAA is committed to training the next generation of builders through quality, accredited education.
We provide nationally recognised qualifications in trades, construction management, sales, WHS and more, with delivery models ranging from classroom-based to virtual and on-the-job training.

YOUR ROLE

As an Admissions Officer, you’ll play a critical role in guiding prospective students from enquiry to enrolment, ensuring a seamless and supportive experience throughout their learning journey. This is a fast-paced, customer-centric role with a strong focus on administration, compliance, and communication.

KEY RESPONSIBILITIES

• Convert enquiries and registrations into successful student enrolments
• Provide accurate course advice and assess student eligibility
• Conduct pre-training reviews and complete enrolments over the phone
• Ensure data accuracy across systems such as VETtrak, VETenrol, Canvas, and Salesforce
• Deliver exceptional service via inbound/outbound calls and web enquiries
• Process and verify enrolment paperwork for compliance
• Meet daily performance targets and KPIs
• Collaborate closely with internal teams including Sales, Compliance, and Training Delivery