About the job

Kidsafe QLD is the leading non-government, not-for-profit, charitable organisation dedicated to the prevention of unintentional childhood injuries.Kidsafe Qld operates fitting, sales and hires of child car seats through a central booking service, provides information and education to parents and carers on preventing childhood injuries, offers a range of safety products and child car restraints for sale online as well as at our office in Stafford.This is an exciting opportunity for the right person to join the Kidsafe Qld team at our head office location. ResponsibilitiesAnswer phones
Use on-line booking system - training provided
Collate paperwork, record phone calls and mailings
Action phone messages and manage phone system
Respond to and action email enquiries
Data entry into various softwares - Onedrive, Clickup, Booqable - training provided
Meet and greet customers as the first point of contact
Assist customers who are returning a capsule or car seat
Assist with stock ordering
Assist customers with purchase of safety products and child car seats
Assist with social media postings
General office duties as required
Assist other staff as required

QualificationsMinimum of 3 years experience in a busy administration / reception role
Ability to work well in a team
Excellent communication skills including written and verbal
Superior ability to manage administrative tasks
Superior standard of interpersonal skills
Thorough attention to detail
Strong client focus and an understanding of and commitment to superior client relationship
Ability to talk to and relate to clients in a friendly and professional manner
Ability to meet clients needs and expectations and motivation to exceed those expectations at every opportunity
Strong spelling and grammar skills
Proficient in Microsoft Office software
100% accuracy in data entry
Commitment to the Kidsafe Vision
Flexible and willing to assist others
Proactive approach and initiative
Responsible and reliable
Professional presentation and attire
Effective time management and consistent high quality service delivery in a busy and complex environment
Experience in the allied health or retail nursery industry an advantage

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Responsibilities

Kidsafe QLD is the leading non-government, not-for-profit, charitable organisation dedicated to the prevention of unintentional childhood injuries.Kidsafe Qld operates fitting, sales and hires of child car seats through a central booking service, provides information and education to parents and carers on preventing childhood injuries, offers a range of safety products and child car restraints for sale online as well as at our office in Stafford.This is an exciting opportunity for the right person to join the Kidsafe Qld team at our head office location. ResponsibilitiesAnswer phones
Use on-line booking system - training provided
Collate paperwork, record phone calls and mailings
Action phone messages and manage phone system
Respond to and action email enquiries
Data entry into various softwares - Onedrive, Clickup, Booqable - training provided
Meet and greet customers as the first point of contact
Assist customers who are returning a capsule or car seat
Assist with stock ordering
Assist customers with purchase of safety products and child car seats
Assist with social media postings
General office duties as required
Assist other staff as required

QualificationsMinimum of 3 years experience in a busy administration / reception role
Ability to work well in a team
Excellent communication skills including written and verbal
Superior ability to manage administrative tasks
Superior standard of interpersonal skills
Thorough attention to detail
Strong client focus and an understanding of and commitment to superior client relationship
Ability to talk to and relate to clients in a friendly and professional manner
Ability to meet clients needs and expectations and motivation to exceed those expectations at every opportunity
Strong spelling and grammar skills
Proficient in Microsoft Office software
100% accuracy in data entry
Commitment to the Kidsafe Vision
Flexible and willing to assist others
Proactive approach and initiative
Responsible and reliable
Professional presentation and attire
Effective time management and consistent high quality service delivery in a busy and complex environment
Experience in the allied health or retail nursery industry an advantage