The Admissions Officer role is responsible for managing and ensuring the accurate processing of domestic student applications and enrolments, and providing support to recruit new domestic students for Navitas Careers & Industry (C&I) Division’s university colleges and partnerships. This includes assistance to the domestic recruitment team to enable them to engage prospective students and convert them to enrolment by enacting the update, and reconciliation of; CRM records and student documents while adhering to reporting and enrolment processes.
The role is responsible for accurately assessing domestic student applications with thorough review of documentation, including additional investigation where necessary. This process will occur in collaboration with the relevant Sales Teams, Academic Teams, Student Engagement Teams and students with view to generate genuine offers, confirm enrolments for applicants, and support each trimester enrolment target for each campus.

QUALIFICATIONS

• 2 years of experience in admissions or administration, preferably in the higher education sector.
• Experience working with CRM systems (Salesforce preferred) and student databases.
• Excellent attention to detail in data entry and document verification procedures.
• Strong communication skills, with the ability to interact effectively with students, and internal stakeholders.
• Problem-solving and analytical skills, with the ability to assess complex admissions cases.
• A person who communicates effectively, works collaboratively and has a sound understanding of self-leadership

• Assisting with the maintenance of student records and reporting in the CRM and Student Information System (Salesforce and Navigate).
• Process applications via Salesforce, ensuring timely offers and accurate reporting within specified service level agreement (SLA).
• Collection and organisation of student documents for enrolment.
• Completing the end-to-end enrolment process including issuing of Confirmations of Enrolment.
• Communicate effectively via email with prospective students, the recruitment team and key stakeholders.
• Oversight of Tertiary Admissions Centre day-to-day tasks including, but not limited to, parameter setting, course and offer administration, marketing and website updates, and auditing.
• Other ad-hoc administrative duties as requested by the business.