JOB DESCRIPTION

Job Title: Admissions Officer - Partnerships
Faculty/Directorate: Marketing & Student Recruitment
Grade: E
Location: High Wycombe
Hours: 37
Responsible to: Head of Admissions

KNOWLEDGE & EXPERIENCE

Delivering an excellent customer experience
A/I
Experience of working in Higher Education establishment
A / I
Understanding of entry criteria, UK qualifications and their equivalents
A / I
Administrative experience
A / I
Experience of using databases
I / T
Experience of developing and ensuring adherence to procedures and processes
I
Experience of working independently and of dealing with conflicting demands and priorities
A/I

SKILLS

Digitally able and proficient in Microsoft tools – particularly Word, Excel and Teams
A/I
Excellent written and verbal communication skills, including, relationship building and networking skills
A / I
High level of attention to detail and confidentiality
I / T
Strong problem-solving skills and a willingness to challenge conventional methods
A / I
Excellent organisational and time management skills with the ability to work to deadlines
A / I
Good relationship building and influencing skills
A / I

SPECIAL REQUIREMENTS

Must be able to work overtime, including weekends during the summer recruitment period and other key times in the year.
I
It will be necessary to schedule annual leave around key busy periods which generally arise during January and August/September
I
Must be able to work cross campus between High Wycombe, Uxbridge and Aylesbury
I

JOB PURPOSE:

To deliver an outstanding admissions and recruitment experience for applicants to partner institutions. This role will ensure professional advice and guidance is provided throughout the admissions process and standards of quality are maintained. The core of the role involves making decisions against set entry criteria for a wide range of applications to programmes offered through our educational partners. The role holder will also need to nurture and maintain strong working relationships with colleagues and teams across the University.
To practice an inclusive approach and support building an inclusive university community where people can be themselves.

MAIN DUTIES & RESPONSIBILITIES OF THE ROLE:

• To take responsibility for all aspects of the admissions process for the Partner programmes.
• Ensure effective and productive working relationships with colleagues across Partnership teams.
• To action, throughout the Admissions process, a variety of student applications, for example UCAS, Direct, Postgraduate, applications, across home markets; providing clerical support as needed.
• To work closely with internal and external stakeholders to ensure an outstanding service is provided to all applicants and Partner Institutions.
• Ensure agreed timeframes and processes are followed and key information is provided at appropriate points.
• To liaise with partner institutions and those responsible for partnerships within the University to offer advice and guidance and ensure that all partner admissions are dealt with in line with best practice and the University Admissions Policy and Procedure.
• To be responsible for guiding applicants and partners through the admissions process and being able to confidently discuss Admissions Policy and Procedure with a wide range of stakeholders.
• To make and format decisions for entry to our programmes in line with agreed criteria ensuring that processing for applications takes place within agreed timeframes.
• To be responsible for the creation and accuracy of applicant and application records on the University’s Student Record System and Apprentice Application Tracker, including applicant details and offer information.
• To manage and maintain application routes for a portfolio of courses including course set up in UCAS and in the University’s direct application portal, process review and data transfer to the University’s Student Record System.
• To develop and maintain a thorough understanding of UK and overseas qualifications, including English language qualifications, for entry to the University, and a working knowledge of issues around fraudulent applications, and to take responsibility for ensuring that all required checks are carried out as appropriate for the designated courses.
• To prepare documents required for example offer letters and any other necessary correspondence to applicants and stakeholders, as required.
• To deal with telephone enquiries, email, written enquiries and walk-ins from prospective applicants, offering detailed advice on application procedures and entry requirements.
• To carry out fees assessments to ensure applicants are classified in the correct fee category and to liaise with colleagues to ensure compliance.
• When appropriate to make recommendations for the updating of processes and procedures as required to the Head of Admissions.
• To provide advice and guidance to colleagues within academic schools, the Marketing & Student Recruitment Directorate and other university staff as appropriate on all aspects of the admissions process.
• To represent the Admissions Team on selected events such as Interview Days, Applicant Visit Days or similar, providing support to ensure high levels of customer service to applicants.
• To perform any other duties that may be deemed necessary by the Head of Admissions or the directorate senior management team, some of which may include supporting wider projects within the Marketing and Student Recruitment Directorate.
• Comply with relevant legislative and other requirements (e.g., the Data Protection Act 2018 and GDPR; Health and Safety; UKVI; and Equality and Diversity) in all working practices.
• Such other duties temporarily or on a continuing basis, as may reasonably be required.