Admissions Officer at St John of God Health Care

, Western Australia, Australia -

Full Time

Start Date

Immediate

Expiry Date

02 Aug, 26

Salary

74417.0

Posted On

04 May, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer service, Data entry, Communication, Interpersonal skills, Multitasking, Prioritization, Keyboard skills, Computer literacy, Occupational health and safety, Problem solving, Documentation management, Professional phone manner

Industry

Hospitals and Health Care

Description

Your role at St John of God Subiaco Hospital Make a difference from the very first interaction. St John of God Subiaco Hospital is currently seeking applications for the position of Admissions Officer to provide a highly professional standard of customer service to all hospital clientele and caregivers in the provision of admitting patients according to Admission Department work instructions. We have multiple permanent part-time opportunities available, ranging from 15 to 33 hours per week (hours will be discussed/negotiated with suitable applicants) The Position: Deliver a customer‑centred service by engaging respectfully, acknowledging patient needs, and proactively addressing concerns. Coordinate all pre‑admission processes, including documentation collation, accurate data entry, theatre booking updates, fee estimates, and pre‑admission interviews. Prioritise and manage workloads to process referrals efficiently, including short‑notice and acute admissions in collaboration with PHIS, Bed Allocation, and Theatre. Facilitate all admission and cancellation processes, ensuring documentation is completed, signed off, and allocated to the correct operational areas in a timely manner. Maintain effective communication with internal stakeholders, liaise with theatre on lists, and meet departmental phone and booking KPIs. You will have a sound understanding of occupational health and safety principles with the ability to apply them to ensure your own safety and the safety of others in the workplace. You will demonstrate clear, concise written and verbal communication skills, a courteous and professional phone manner, and well‑developed interpersonal skills to build positive working relationships and deliver a high standard of customer service. You will be able to prioritise and multitask effectively, take prompt action to resolve issues, and follow procedures to ensure work is accurate and error‑free. Strong keyboard, computer, and data entry skills are essential, along with the ability to maintain consistent performance and productivity in a busy environment. Above all, patients will be at the core of everything you do committing to and supporting our Mission and Values. We can offer you Salary: $68,939 to $74,417 (pro-rata), plus 12% superannuation A permanent part time positions Salary packaging up to $18,550 on a range of benefits such as mortgage, rent, meal entertainment, holiday accommodation or other everyday living expenses as well as options to salary package benefits above the FBT cap on items such as: Novated leasing work related expenses self-education and additional superannuation A healthy work-life balance through flexible work options, additional purchased leave & well-being programs Employee discount on St John of God Hospital & Medical Services and Private Health Insurance Employee support through our dedicated free Employee Assistance Program (EAP) Access to a range of Lifestyle, Health & Wellbeing rewards and discounts 14 weeks Paid Parental Leave (WA) For enquiries contact Teshia Coe, Coordinator Patient Admissions on (08) 9382 6011 Position may be filled before closing date if a suitable candidate is identified Please note: If suitable candidates are identified, shortlisting and interviews may begin before the advertisement closes. At St John of God Health Care, we celebrate diversity and warmly welcome applications from people of all backgrounds. Our commitment is to create a safe and nurturing environment for all children and vulnerable individuals in our care and proactively take steps to protect them from abuse, ensuring their safety and well-being. Our inclusive culture fosters an environment that is respectful and secure, welcoming and accessible, and unified through our diverse community. At St John of God Health Care we support you to be the best health care professional or support worker you can be. We believe positive culture drives performance, so we are focussed on building collaborative and supportive team environments, providing opportunities for development and promotion, and ensuring our leaders are visible and accessible. As one of the largest Catholic providers of health care services in Australia, St John of God Health Care is a great place to work with a host of opportunities to grow professionally and personally, and a great work life balance. Our caregivers come from diverse backgrounds and belief systems and you don’t need to be Catholic to work with us. When you start or continue your career with us you also get the chance to make a difference in the care of our patients and clients. We offer opportunities to work in our hospitals, directly with doctors and nurses, in the community, or from any of our locations across Australia.

Responsibilities

The Admissions Officer is responsible for managing patient pre-admission processes, including documentation, data entry, and theatre bookings. They must provide high-quality customer service while coordinating with internal stakeholders to ensure efficient patient flow.