Position: Admissions Receptionist
Location: Denver, CO - Onsite (Hybrid option available after 90 days, pending approval)
Job Type: Full-Time
Schedule: Sunday through Thursday 12:30pm - 9:00pm
Compensation: $18.29 – $20.50 per hour

POSITION OVERVIEW:

As an Admissions Receptionist at Sandstone Care, you will play a crucial role in providing exceptional customer service and supporting the admissions process. Working alongside a dedicated team, you’ll be the first point of contact for non-admission-related inquiries, handling phone calls, chat messages, and faxes with professionalism and care. You will ensure smooth communication and accurate routing of inquiries, contributing to the efficiency of the admissions team and ensuring clients and their families have a positive experience.
In addition to handling inquiries, your responsibilities will include performing administrative tasks such as data entry, document management, and supporting the collateral contact efforts for existing clients. Your role is pivotal in maintaining the flow of information within the organization while delivering the highest level of service.

QUALIFICATIONS:

• Education:
• High School Diploma or equivalent is required.
• Skills & Experience:
• Proficient in using various computer systems, including CRM (Salesforce), Billing Software, Medical Health Records, and Microsoft Office Suite.
• Ability to type 50+ words per minute while maintaining a professional conversation.
• Previous experience in a call center, medical office, or similar environment is highly preferred.
• Experience working in substance abuse treatment, particularly in detox, residential, PHP, or IOP settings, is a plus.

• Customer Service Excellence: Answer non-admissions and admissions-related phone calls, chat messages, and faxes. Route inquiries to the appropriate department or person and follow up as needed to ensure timely responses.
• Manage ICPC Requests: Follow established workflows to process and document ICPC (Interstate Compact for Juveniles) requests. Maintain clear communication between Sandstone Care, sending states, and Colorado, ensuring all documentation is updated and uploaded to internal systems.
• Data Entry & Documentation: Perform data entry tasks, including completing scorecards and ensuring all digital records and documents are accurately organized and prepared.
• Collaboration & Teamwork: Work closely with team members across various departments to foster a cooperative and efficient work environment. Participate in weekly team meetings and maintain positive working relationships with colleagues.
• Adherence to Policies: Follow Sandstone Care’s policies and procedures to ensure compliance, integrity, and quality in all aspects of your work.
• Support Clients & Families: Develop and maintain strong relationships with families, referral agencies, and other community resources, ensuring effective communication and support. Emotional Stability & Decision-Making: Exercise sound judgment and emotional stability, especially when handling challenging situations or stressful events.
• Other Duties as Assigned: Assist with additional tasks as needed to support the success of the admissions department and overall organization.