Admissions Shift Lead at LEGO Discovery Centre

Springfield, Virginia, United States -

Full Time

Start Date

Immediate

Expiry Date

24 Apr, 26

Salary

18.0

Posted On

24 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Guest Interaction, Leadership, Training, Coaching, Communication, Motivation, Safety Compliance, Team Management, Problem Solving, Performance Coaching, Engagement, Inventory Management, Scheduling, Service Standards

Industry

Recreational Facilities

Description

What you'll bring to the team Admissions Shift Lead - Legoland Discovery Center Washington DC What You'll Do: 🎯 Act as Supervisor on Duty, keeping Admissions running smoothly 👥 Assign, support, and motivate front-line teams to be truly guest-obsessed 🚦 Manage queues and guest flow safely and efficiently during peak times 🛟 Champion health, safety, and compliance across all departments 💬 Resolve guest issues quickly by coordinating with the right teams 🎓 Train and develop Hosts (ride safety, food safety, retail standards & more) 🌟 Coach performance, empower guest recovery, and elevate service standards 🤝 Jump in where needed—training, inventory, scheduling, engagement, and support Qualifications & Experience What You'll Bring: 🎓 High school diploma or GED required 🎢 Experience in attractions, entertainment, or service-based roles preferred 🧑‍🤝‍🧑 Proven customer service and guest interaction skills 👨‍👩‍👧‍👦 Passion for entertaining children and families 🎓 Ability to train, coach, and develop others effectively 😄 Fun, outgoing, and confident leadership style 💬 Strong communication and motivational skills 🌟 Commitment to delivering top-tier guest experiences Benefits 🎉 Benefits of Joining Merlin Entertainments! 🎉 🎢 Merlin Magic Pass: Free entry for friends and family to our amazing parks & attractions. 🎡🏆 Recognition Programs and Rewards: Celebrate your achievements and hard work!💼 401(k) Program: Save for the future with company matching contributions.📚 Tuition Reimbursement Programs: Get support for further education and career growth.🚀 Numerous Learning and Advancement Opportunities: Grow your skills and advance your career with us!Ready to be a part of the magic? Apply today and start your adventure with Merlin Entertainments! 🌟✨ Pay Range USD $18.00/Hr.

Responsibilities

The Admissions Shift Lead acts as the Supervisor on Duty, ensuring smooth operations at Admissions and managing guest flow during peak times. They also train and develop team members while resolving guest issues and championing health and safety compliance.