Admissions Shift Lead at LEGOLAND Discovery Centre

Columbus, Ohio, United States -

Full Time

Start Date

Immediate

Expiry Date

13 Jan, 26

Salary

16.0

Posted On

16 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Leadership, Customer Service, Communication, Problem Solving, Team Coaching, Attention to Detail, Flexibility, Guest Obsessed

Industry

Entertainment Providers

Description

What you'll bring to the team 🧱✨ Admissions Shift Lead – LEGOLAND® Discovery Center Columbus 📍 Columbus, OH | 🕒 Full-Time | 🎡 Family Fun Starts With You! 🌟 Be the Hero of the First Impression! 🌟 Are you a natural leader with a big personality, an eye for detail, and a love for creating magical moments for kids and families? Join our team at LEGOLAND® Discovery Center Columbus as an Admissions Shift Lead — where every shift is a chance to lead, inspire, and build memories that last a lifetime. 🧒👨‍👩‍👧‍👦🎉 Qualifications & Experience 🎯 What You’ll Do: As the Admissions Shift Lead, you're the first smile guests see — and the friendly force that keeps things moving behind the scenes! You'll play a key leadership role in ensuring a smooth, safe, and super-fun experience from the front gates to the gift shop (and maybe even the LEGO® café!). 🧱 Your responsibilities will include: 👋 Leading daily operations at Admissions, and jumping in to support F&B, Retail, or Attractions when needed 🦸‍♂️ Serving as Supervisor on Duty, handling escalated guest issues and supporting team members throughout the attraction 🧡 Inspiring your team to be “Guest Obsessed” with WOW-worthy service 🎢 Managing guest flow and queues, ensuring smooth and efficient entry 🧩 Taking initiative with guest recovery, team coaching, and on-the-fly problem-solving 🎓 Helping train new Hosts on everything from safety standards to service magic 📅 Supporting schedules, performance check-ins, and team evaluations 🛡️ Enforcing health, safety, and cleanliness protocols 📝 Keeping records on training, incidents, and team achievements ✅ What You’ll Bring to the Brick Table: 🎓 High school diploma or GED required 💼 6+ months experience in attractions, hospitality, customer service, or retail (bonus if you've led a team!) 🧒 Passion for working in a family-friendly, playful environment 🙌 Confidence in leading and coaching others with energy and positivity 📢 Strong communication and quick-thinking decision-making skills 🕐 Flexibility to work mornings, evenings, weekends, and holidays 🧠 A safety-first mindset and sharp attention to detail 💡 Why You’ll Love Working Here: 🎟️ Free admission to LEGOLAND Discovery Center & Merlin attractions worldwide 🚀 Career growth opportunities within the global Merlin Entertainments network 🏆 Employee recognition, incentives, and team celebrations 🧱 A fun, imaginative, and collaborative work environment 😄 Be part of a passionate team that creates smiles, laughter, and lifelong memories 🏃‍♀️ Physical & Work Environment: This is a hands-on, active role! You’ll need to: 🚶‍♂️ Stand and walk for extended periods 📦 Lift up to 50 lbs 🌡️ Work in indoor/outdoor spaces with varying light, sound, and temperatures 🧱 Ready to Lead the Fun? If you're a confident team player who’s ready to lead with energy and make magic happen from the very first guest interaction, apply now and help us build something AWESOME together! 🚀🎉 Benefits 🎉 Benefits of Joining Merlin Entertainments! 🎉 🏥 Excellent Health Care Options: Comprehensive medical, dental, and vision coverage.🌴 Outstanding Paid Time Off (PTO): Enjoy well-deserved breaks to recharge!🎢 Merlin Magic Pass: Free entry for friends and family to our amazing parks & attractions. 🎡🏆 Recognition Programs and Rewards: Celebrate your achievements and hard work!💼 401(k) Program: Save for the future with company matching contributions.📚 Tuition Reimbursement Programs: Get support for further education and career growth.🚀 Numerous Learning and Advancement Opportunities: Grow your skills and advance your career with us!Ready to be a part of the magic? Apply today and start your adventure with Merlin Entertainments! 🌟✨ Pay Range From USD $16.00/Hr.

Responsibilities

As the Admissions Shift Lead, you will lead daily operations at Admissions and support other areas as needed. You will also handle escalated guest issues and inspire your team to provide exceptional service.