ADMISSIONS SHIFT LEAD

Location (Country-State-City) US-VA-Springfield
Job ID
2025-9641
Employment Type
Full-Time
Offer/Contract Type
At Will (US Only)
Location Name
LEGO Discovery Center Washington

KEY RESPONSIBILITIES:

• Oversee the smooth operation of all departments including Admissions, Attraction, Food and Beverage, and Retail
• Delegate and monitor daily assignments for front line staff.
• Lead and motivate staff to be “guest obsessed” and provide exemplary customer service.
• Uphold all health and safety policies and procedures and ensure all teams are compliant.
• Manage queues and guest flow within the busiest areas of the attraction in the safest and most optimal way.
• Efficiently respond to guest issues and concerns throughout the day by communicating amongst relevant departments.
• Initiate and organize all Host training in areas such as ride safety, food safety, profit protection, and retail standards. Maintain adequate records.