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Admissions/Social Services Director at Lauderdale Community Living Center
Ripley, Tennessee, United States -
Full Time

Start Date

Immediate

Expiry Date

01 Jul, 26

Salary

0.0

Posted On

02 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Admissions management, Customer service, Social services, Grievance resolution, Facility tours, Referral tracking, Patient experience, Communication, Teamwork, Assessment, Relationship management

Industry

Hospitals and Health Care

Description
Description Job Description Job Title: Admissions/Customer Service (ADCS) Department: Administration Reports to: Nursing Home Administrator FLSA Status: Non-Exempt Prepared Date: 08-04-17 Revised Date: 02-11-26 SUMMARY Responsible for the development and implementation of the facility’s admissions development plan including; facility tours, evaluation of prospective residents for appropriate placement, overseeing the admissions process, tracking referrals, and assisting with new services development. Works with patients and their families to address concerns or special needs that may arise during the course of their stay, with the goal of facilitating a positive patient experience during their time in the facility. ESSENTIAL DUTIES AND RESPONSIBILITIES includes the following: • Visible commitment to the CES mission, vision, and values; emphasizing and modelling the need for collaboration and teamwork. • Develop recommendations for new services in response to the needs of the referral sources • Manage the inquiry and admissions process • Develop a benefit-oriented tour for inquiries and train management and leaders accordingly • Seek ways to streamline the admissions process • Coordinate the welcoming of new residents and family members • Track satisfaction levels of all constituents and provide recommendations as necessary • Administer satisfaction and/or follow-up respondents • Make recommendations to administration in response to surveys • Review prospective residents for appropriate admissions • Complete “General Information” portion of CES Pre-admissions assessment • Implement grievance process and ensure timely response to family members. Communicate to appropriate manager, log grievances and present facility system
Responsibilities
The Admissions/Social Services Director manages the facility's admissions process, including conducting tours and evaluating prospective residents. They also serve as a point of contact for patients and families to address concerns and ensure a positive experience.