Admissions Specialist at Riverbend Community Mental Health, Inc.

Franklin, New Hampshire, United States -

Full Time

Start Date

Immediate

Expiry Date

20 Mar, 26

Salary

23.7

Posted On

20 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Communication Skills, Critical Thinking, Problem Solving, Ethical Judgment, Organizational Skills, Customer Service, Attention to Detail, Time Management, Active Listening, Confidentiality, Cultural Sensitivity, Data Tracking, Insurance Verification, Administrative Support, Intake Process, Team Collaboration

Industry

Mental Health Care

Description

Description Location: In person, Office-based Schedule: Full-Time, 40 hours/week Hours: Monday–Friday between 8:00 AM and 5:00 PM (1-hour lunch). Some schedule flexibility may be required during high admission volumes or special projects. Pay: $18.22-$23.70 per hour Additional Information This job description is not intended to be all-inclusive. Duties and responsibilities may change at any time, with or without notice, based on organizational needs. Position Summary The Admissions Specialist plays a key role in supporting clients and families as they seek appropriate care and services. This position provides essential administrative and admissions support to ensure efficient program operations, accurate data tracking, and a positive intake experience for clients, families, and referral sources. Essential Duties & Responsibilities Respond promptly and professionally to incoming admissions calls Complete phone and walk-in referrals and intakes Maintain accurate call logs and referral records Conduct pre-admission screenings Prepare and send intake and welcome packets to parents/guardians Schedule and reschedule intake appointments Ensure all required paperwork is completed for each new client/family Assess client and family needs during the admissions process Verify Medicaid eligibility and add insurance information for new clients Complete ABN updates and Medicare-related forms Obtain, track, and report prior authorizations, including follow-ups and renewals Enter program admissions into MyAvatar Essential Competencies Strong communication skills Critical thinking and problem-solving abilities Ethical and professional judgment Ability to work independently and collaboratively within a team Requirements Education & Experience Requirements High School Diploma or equivalent (required) Minimum of two (2) years of diversified office experience (preferred) Experience with health insurance billing procedures (preferred) Excellent organizational, analytical, interpersonal, oral, and written communication skills High attention to detail Valid driver’s license and personal vehicle or reliable transportation (preferred) Knowledge, Skills & Abilities Ability to communicate fluently in English (written and verbal) Excellent customer service skills and experience working with the public Ability to handle sensitive and confidential information with discretion Cultural and linguistic sensitivity when working with staff, clients, and visitors Strong organizational and time-management skills with the ability to meet deadlines Ability to manage frequent interruptions and high workloads Sound judgment and decision-making within standard practice guidelines Active listening skills and objective communication Ability to maintain compliance with all company policies and procedures Basic word processing and computer skills Work Environment & Physical Demands Office-based work environment Regular use of hands and fingers for computer and office equipment Frequent standing, talking, and hearing Must maintain regular and punctual attendance in accordance with ADA, FMLA, and applicable laws Travel Local travel to Riverbend’s various locations is required for cross-training and coverage Additional Information This job description is not intended to be all-inclusive. Duties and responsibilities may change at any time, with or without notice, based on organizational needs.

Responsibilities

The Admissions Specialist supports clients and families in seeking appropriate care and services, providing essential administrative and admissions support. Key duties include responding to admissions calls, conducting screenings, and ensuring accurate data tracking.