Admissions Team Leader at Merlin Labs

Blankenberghe, Flemish Region, Belgium -

Full Time

Start Date

Immediate

Expiry Date

09 Jun, 26

Salary

2500.0

Posted On

11 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Leadership, Guest Experience, Ticketing Systems, Data Analysis, Process Improvement, Automation, Cash Controls, Financial Compliance, Upselling, Team Development, Coaching, Reporting, IT Skills, Digital Skills, Problem Solving, Duty Manager

Industry

Entertainment

Description

What you'll bring to the team Dive into the adventure at SEA LIFE Blankenberge! Are you ready to lead from the front while also working behind the scenes to make operations smarter, faster and more efficient? At SEA LIFE Blankenberge, the Admissions team creates the very first impression for every guest. As Admissions Team Leader, you will lead this team while ensuring our ticketing systems, data and processes run smoothly and efficiently. This is a role for someone who enjoys combining guest experience, leadership and strong IT skills. You will not only guide the team welcoming thousands of guests each week, but also work with ticketing systems, data and automation tools to continuously improve the way we operate. If you enjoy solving problems, working with systems and leading people in a dynamic visitor attraction, this could be the perfect role for you. What You’ll Be Doing Running a World-Class Admissions Operation You will ensure our admissions area runs smoothly, efficiently and accurately every day. Manage and optimise our ticketing and POS systems Work confidently with ticketing databases, reports and operational data Ensure strong cash controls and financial compliance Oversee daily revenue reconciliation and reporting Ensure all processes are safe, secure and guest-friendly Your strong IT skills will help keep our systems running smoothly while identifying opportunities to improve efficiency. Improving Systems & Automation We are constantly looking for ways to work smarter. Work with operational data and systems to support decision making Identify opportunities to improve workflows and reporting Help automate processes where possible using tools such as Microsoft Power Automate Support digital improvements in ticketing, reporting and operational processes This role plays an important part in helping our attraction become more data-driven and efficient. Driving Commercial Success Admissions is also a key commercial area of the attraction. Maximise ticket sales through confident upselling and promotional awareness Deliver performance against key targets including RPC, margins and controllable costs Motivate your team to achieve and exceed sales targets Turn guest interactions into positive commercial opportunities Creating Exceptional Guest Experiences The admissions team sets the tone for every visit. Lead by example in delivering warm and memorable welcomes Drive high guest satisfaction scores Create a positive, energetic and welcoming atmosphere at the entrance Leading & Developing Your Team You will guide and support the Admissions team to perform at their best. Train, coach and develop your team members Deliver clear and motivating daily briefings Encourage commercial awareness and pride in guest service Support new ideas and continuous improvement You will also act as Duty Manager approximately twice per week, taking responsibility for the safe and smooth operation of the attraction during your shift. Qualifications & Experience About You You might already be a team leader or this could be your first step into leadership. You’ll succeed in this role if you: Have experience in admissions, ticketing, retail or front-of-house operations Feel confident leading or supervising a small team Have strong IT and digital skills Are comfortable working with databases, reporting systems and operational data Enjoy improving processes and working with systems Experience with Microsoft Power Automate or other automation tools is a strong advantage Understand how commercial KPIs contribute to business success Enjoy delivering excellent guest service Thrive in a busy, visitor-focused environment Speak fluent Dutch and are good with French and English Most importantly... you bring energy, curiosity and a proactive mindset, always looking for ways to improve the guest experience and the way we work. Benefits Contract & Working Pattern This role is offered initially on a fixed-term contract, with the opportunity to become permanent. You’ll work 5 days out of 7 on a rota basis. As we’re open every day, flexibility is essential, including weekends, public holidays and peak seasons. Why Join SEA LIFE Blankenberge? We’re proud of our friendly, supportive and fun team culture and we love developing our people. Here’s what you’ll get: Competitive salary Meal Vouchers Pension scheme Health Care Free public transportation to work or bicycle allowance Discretionary company monthly bonus Merlin Magic Pass – free entry for you, plus friends and family, to Merlin attractions worldwide 25% discount in our shops and restaurants Real career development opportunities across Merlin Entertainments If you’re ready to lead with energy, create magical guest moments and be part of an amazing team, we’d love to hear from you! Posted Salary Range EUR €2,500.00/Mo.

Responsibilities

The role involves ensuring the admissions area runs smoothly, efficiently, and accurately daily by managing ticketing/POS systems, overseeing financial compliance, and driving commercial success through upselling and target achievement. Additionally, the leader will focus on improving systems and automation by working with operational data and supporting digital improvements.