POSITION SUMMARY:

The Admitting Clerk provides phone coverage, clerical support, and reception for the outpatient and visiting clinic departments. The Admit Clerk is responsible for properly gathering accurate personal and financial patient data, patient registration, determining a patient’s eligibility for clinical care and arranging for appointments of patients to the clinic. Daily contact with patients/representatives, physicians/offices, insurance companies, hospital personnel, etc. will occur and the Admit Clerk must demonstrate effective interpersonal relationships and communication skills. The position requires the ability to be pro-active and strategic about managing the flow of the schedule, combining inpatient, outpatient and at-time home health needs. The Admit Clerk is also responsible for preparation of records as required.

POSITION QUALIFICATIONS:

• High school diploma or equivalency required
• Proficient computer skills in Microsoft programs.
• Knowledge and experience with Meditech preferred
• Experience with medical terminology preferred.
• Must have excellent organizational skills, ability to multitask and to work autonomously within the parameters of the job.

• Registers patients for clinic, laboratory, radiology, emergency department, etc. requests and notifies specific departments when the patient arrives.
• Collects current and correct billing information.
• Schedules out of town physician’s clinic appointments and mammograms.
• Addresses patients, visitors, and co-workers in a pleasant, respectful manner and displays courtesy at all times.
• Receives and place confidential information with courtesy, accuracy and respect at all times
• Logs daily work and enter the information into the computer.
• Implements and updates policies and procedures within the scope of this position.
• Collects monies due per hospital credit policy.
• Ability to react properly and follow correct policy and procedure in an emergency and/or disaster.
• Receives incoming telephone calls for the department, obtains all pertinent information, and forwards to appropriate person.
• Greets clients/visitors and directs to appropriate treatment area; provides information and assistance to clients, customers, and the general public.
• Acknowledges customer with positive demeanor and provides information clearly with sensitivity; demonstrates compassion and applies interactive listening skills. Attempts to address concerns or needs immediately.
• Provides clerical skills for department to include typing written correspondence & producing reports as needed, take meeting minutes and publish, distribute mail, and maintain files.
• Demonstrates strong written and oral communication skills with ability to document in a competent, concise, timely manner using independent problem solving skills.
• Maintains positive and effective working relationship with other departments, medical staff, community agencies and other health care agencies.
• Monitors and orders office supplies as needed or requested; prepares treatment rooms, distributes laundry and supplies, performs daily equipment checks.
• Administers the creation, reproduction, security, and maintenance of departmental records in compliance with HIPAA regulations.
• Tracks authorization signatures, certification dates, monetary caps and other insurance eligibilities and limitations
• Coordinates sending and receiving treatment plans to and from physician offices.
• Completes outpatient pre-authorization for insurance coverage as requested, maintains patient’s medical records and completes daily billing productivity data entry.
• Completes daily billing and makes corrections in a timely manner.
• Accurately compiles and balances daily, weekly and monthly reports for department.
• Uses professional communication skills to effectively communicate with patients, co-workers, and other departments in a fast paced, demanding work environment.
• Adheres to all policies and procedures.