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Admitting Clerk at Hamilton Health Sciences

Hamilton, Ontario, Canada -

Full Time

Start Date

Immediate

Expiry Date

06 Jan, 26

Salary

0.0

Posted On

08 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Active Listening, Empathy, Team Player, Keyboard Proficiency, Data Entry, Medical Terminology, Communication Skills, Interpersonal Skills, Problem Solving, Critical Thinking, Organizational Skills, Independence, Multidisciplinary Teamwork, Service Recovery, Change Management

Industry

Hospitals and Health Care

Description

The incumbent will be responsible for interviewing and registering patients using EPIC software following the HHS Registration Manual %26 Industry Standards to initiate and maintain an accurate data base that is used by many departments hospital wide to assist in the provision of quality care for all. Will be responsible for Bed Booking as per position requirements; maintaining the Central Bed Registry, implementing the Bed Management Guidelines; facilitating patient placement for ER, regional partners and nursing units. Completes and maintains accurate statistical collection for external partners that provides a regional bed picture and facilitates funding. Will assist with way finding and general inquires from our patients/customers. The incumbent will have demonstrated customer service attributes, such as active listening, empathy and courtesy, and a team player. Grade 12 or equivalent. Medical terminology certificate is required. A Medical Administration diploma from a recognized college is preferred. Keyboard proficiency (40-45 wpm) and accurate computer data entry skills. Proficient in MS Word, Excel and Outlook. Excellent written and verbal communication and strong interpersonal skills. Must be able to prioritize workload and function independently in a busy environment. Demonstrate problem solving, critical thinking and organizational skills. Demonstrate ability to work independently as well as within a multidisciplinary team. Able to demonstrated excellent customer service and service recovery skills. Able to diplomatically respond to inquires from staff, patients, family members and physicians. Ability to respond to change management.

Responsibilities

The incumbent will interview and register patients using EPIC software and maintain an accurate database for quality care. Responsibilities also include bed booking, maintaining the Central Bed Registry, and facilitating patient placement.