JOB SUMMARY:

Under the direct supervision of the Admitting Manager/Supervisor/Designee, the Admitting Representative is a patient service professional responsible for coordinating and completing every phase of the admission function including admissions, pre-admissions, interviews for financial and demographic information, obtains and processes advance directives, obtains patient/agent signatures, may initiate valuables collection and distribution, document preparation for all elective, direct and/or emergency admissions, revenue collection in all settings, and data retrieval. Assures confidential treatment of all communications written and verbal. Will initiate and maintain patient room assignments and status until discharge. Acts as a primary informational resource and provides assistance to both internal and external customers. The Admitting Representative must be capable of making decisions and working independently to achieve all departmental functions, as well as maintain an in-depth understanding of job duties and changes as admitting decisions have significant financial and medical implications.

BASIC QUALIFICATIONS:

Experience

• Minimum six (6) months work experience required.
• Per the National Agreement, current KP Coalition employees have this experience requirement waived.

Education

• High school diploma or equivalent.

License, Certification, Registration

• N/A

ADDITIONAL REQUIREMENTS:

• Basic knowledge and use of computer and computer keyboard (able to pass PC skills assessment).
• Professional customer service skills.
• Ability to read, write, understand and follow oral and written instructions.
• Ability to effectively present information in one-on-one and small group situations to customers and other personnel within the organization.
• Ability to use basic math.
• Ability to work rapidly and accurately with phone, personnel and patient interruptions.
• Ability to multitask, organize and prioritize and work independently with minimal supervision.
• Proficient in admitting medical terminology (able to pass standardized test).
• Must be willing to work in a Labor Management Partnership environment.
• 35 wpm typing or 6000 data entry keystrokes (able to pass either test).

PREFERRED QUALIFICATIONS:

• Hospital/clerical setting or medical office preferred.
• Revenue collection experience preferred
  PrimaryLocation : California,Oakland,Oakland Hospital
  HoursPerWeek : 1
  Shift : Day
  Workdays : Mon, Tue, Wed, Thu, Fri, Sat, Sun*Variable - on call
  WorkingHoursStart : 06:00 AM
  WorkingHoursEnd : 05:00 PM
  Job Schedule : Call-in/On-Call
  Job Type : Standard
  Employee Status : Regular
  Employee Group/Union Affiliation : A04|OPEIU|Local 29
  Job Level : Entry Level
  Job Category : Administrative & Support Services
  Department : Oakland Hospital - Admitting - 0201
  Travel : No
  Kaiser Permanente is an equal opportunity employer committed to fair, respectful, and inclusive workplaces. Applicants will be considered for employment without regard to race, religion, sex, age, national origin, disability, veteran status, or any other protected characteristic or status

OTHER DUTIES

• Work in a team environment continually enhancing required skills through scheduled training sessions or individually; attend required meetings, workshops and in-services.
• Provide support in conducting audits depending upon supervisory need.
• Perform other related duties as required.