Adobe eCommerce Analyst
Posting Start Date: 5/14/25
Job Location (Short): Chicago, Illinois, USA, 60631
Requisition ID: 33118
Onsite or Remote: Hybrid Position

JOB OVERVIEW

Komatsu is embarking on an enterprise-wide initiative to transform our digital experience.
We are seeking an Adobe Commerce Business Analyst with hands-on experience in Adobe Commerce Cloud (ACC) to join the Digital Office in North America, supporting digital initiatives for all business segments (e.g. Construction; Global Mining; Montabert; Forestry; Forklift, etc.)
In this role, you will act as a key liaison between business stakeholders and cross-functional delivery teams, translating business needs into actionable digital commerce solutions.
You will play a central role in defining requirements for Features and User Stories within Azure DevOps (ADO) to ensure high-quality, scalable Adobe Commerce implementations that deliver business value for the Komatsu Experience (KX) program.

QUALIFICATIONS/REQUIREMENTS

• 3+ years of Business Analyst experience, including 2+ years working with Adobe Commerce Cloud (Magento 2) in B2B environments.
• Strong background in creating and managing Features, Epics, and User Stories in Azure DevOps (ADO).
• Demonstrated experience in digital commerce projects in industrial market segments.
• Bachelor’s degree in business, Information Systems, Computer Science, or a related field.
• Deep understanding of ecommerce concepts including catalog, pricing, checkout, customer portals, system integrations, and subscription management.
• Familiarity with upstream and downstream enterprise systems such as ERP (e.g., SAP; Oracle), AEM (e.g., Adobe Experience Manager), Informatica P360 PIM, Learning Management Systems and Subscription Management.
• Proficiency in Agile/Scrum methodologies and cross-functional team collaboration.
• Excellent written and verbal communication skills; ability to clearly document requirements and effectively present to stakeholders.Proven problem-solving and critical thinking skills in fast-paced environments.

Nice to Have

• Experience with Adobe Experience Manager (AEM) in a content-commerce environment.

• Experience with Content authoring in AEM and DAM / Adobe AssetsExposure to headless commerce architectures and cloud-native ecosystems

COMPANY INFORMATION

Komatsu is a world leader in manufacturing construction, mining, forestry, and industrial heavy equipment. Founded in 1921, Komatsu has a long history of quality, reliability, innovation, and excellence. Headquartered in Tokyo, Japan, Komatsu facilities, distributors and dealers are in more than 140 countries and employ more than 60,000 people. Komatsu offers a diverse and challenging work environment, where you can grow your skills and career, and contribute to a sustainable, clean-energy future. If you are looking for a company that values your talent and potential, be a part of something big and join a team that is shaping the world!

• Own and support initiatives designed to increase eCommerce revenue supporting online sales for parts, training and technology subscriptions.
• Partner with stakeholders across Komatsu’s business units to understand strategic and eCommerce objectives, operational challenges, and customer needs.
• Lead and facilitate discovery sessions and business workshops to capture and prioritize requirements.
• Proactively work cross functionality to drive changes within business operations for eCommerce readiness.
• Actively participate in agile ceremonies including sprint planning, backlog grooming, and retrospectives, supporting efficient delivery cycles.
• Collaborate closely with development, QA, UX, and solution architecture teams to ensure that business needs are accurately translated into working solutions.
• Develop detailed acceptance criteria, process flows, and supporting documentation aligned with Adobe Commerce Cloud capabilities.
• Create, refine, and manage Features and User Stories in Azure DevOps (ADO), ensuring clarity, consistency, and traceability.
• Provide subject matter expertise and guidance throughout the SDLC, from planning and development through testing and launch.
• Support UAT (User Acceptance Testing) efforts by validating functionality against business requirements and coordinating feedback loops.
• Identify and recommend process improvements and digital enablement opportunities using Adobe Commerce Cloud and related enterprise systems.
• Monitor project progress, manage requirement changes, and ensure alignment between business goals and technical implementation.
• Assist in onboarding new parts in PIM and developing programs to enhance part enrichment & merchandising.Assist in troubleshooting customer issues