Adoption Analyst (6 Months) at Commonwealth Bank

Sydney, New South Wales, Australia -

Full Time

Start Date

Immediate

Expiry Date

28 Apr, 26

Salary

0.0

Posted On

28 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Digital Training Content Development, Virtual Facilitation, Stakeholder Engagement, Campaign Support, Change Impact Assessments, Stakeholder Analysis, Adoption Monitoring, E-learning, Guides, Videos, Microlearning, Change Management Methodologies, Communication Skills, Facilitation Skills

Industry

Financial Services

Description

Adoption Analyst (6 Months) What We’re Looking For We’re seeking an Adoption Analyst who can support adoption activities by creating engaging digital training content, delivering virtual learning sessions, and assisting with promotional campaigns that drive awareness and participation. This is a hands-on role that works closely with the Adoption Manager, project teams, and business stakeholders to ensure people are prepared, supported, and ready for change. Role Purpose The Adoption Analyst supports the execution of adoption strategies by delivering high-quality training and engagement activities. The role focuses on digital training content development, virtual facilitation, stakeholder engagement, and campaign support to drive user adoption. Key Responsibilities Develop digital training content (e-learning, guides, videos, microlearning). Facilitate virtual learning sessions and workshops. Support promotional campaigns to build awareness and excitement. Conduct change impact assessments and stakeholder analysis. Monitor adoption progress, risks, and issues, and report to the Adoption Manager. Contribute to continuous improvement of adoption practices and tools. Skills & Experience Experience in change management, adoption, or learning roles. Ability to create engaging digital training and support materials. Strong communication and facilitation skills (virtual and in-person). Familiarity with change management methodologies (e.g., PROSCI, ADKAR). If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career. We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on 1800 989 696. Advertising End Date: 10/02/2026 Whether you’re passionate about customer service, driven by data, or called by creativity, a career with CommBank is for you. Our people bring their diverse backgrounds and unique perspectives to build a respectful, inclusive and flexible workplace. One where we’re driven by our values, and supported to share ideas, initiatives, and energy. One where making a positive impact for customers, communities and each other is part of our every day. Here, you’ll thrive. You’ll be supported when faced with challenges, and empowered to tackle new opportunities. We really love working here, and we think you will too.

Responsibilities

The Adoption Analyst supports adoption strategies by developing high-quality digital training content, facilitating virtual learning sessions, and assisting with promotional campaigns to drive user adoption. Key tasks include content creation, virtual facilitation, stakeholder engagement, and monitoring adoption progress and risks.