THE WINNIPEG HUMANE SOCIETY – JOB POSTING # 2025-4-12

Date: August 12th, 2025
Position Title: Adoption Counsellor, Part Time
Reports to: Manager, Adoptions and Retail Operations
Classification: Union
Rate: $16.81/hr (start) - $21.85/hr (Year 10) - fixed union wage scale
Hours: 28 hours/week; Tuesday 11am-7pm, Friday 11am-7pm, Saturday 10am -6pm and Sunday 2pm-6pm

POSITION SUMMARY:

The Adoption Counsellor is responsible for all customer service duties with special attention to encouraging adoptions and making successful matches between animals and adopters. They are often the first point of contact for clients visiting The Winnipeg Humane Society, and are responsible for greeting visitors, providing reception services, answering telephones, responding to emails, determining client needs and directing clients accordingly. The Adoption Counsellor has frequent contact with all visitors, staff, management, and volunteers, and should be professional and respectful to everyone they encounter.
Who we are:
· One of the oldest registered Non-Profit charities in Manitoba funded primarily by donations and events.
· An innovative community service organization committed to protecting animals from suffering, and to promoting their welfare and dignity.
· A team of generous partners, donors, hardworking volunteers and committed staff united in the belief that every animal deserves dignity and love.
· One of the largest and more recognized animal shelter and welfare organizations in Canada.
· Always growing, changing, and adapting to meet the expectations of the community and the needs of Winnipeg’s animal population.

EDUCATION, TRAINING & EXPERIENCE

1. Minimum of Grade 12 or equivalent required,
2. More than six (6) months of experience in customer service, retail, and/or animal handling will be given priority.
3. An equivalent combination of education and experience will also be considered.

ABILITIES, SKILLS & KNOWLEDGE:

1. Excellent customer service skills are a must; positive, pleasant attitude and good interpersonal skills.
2. Excellent communication skills, both oral and written.
3. Good organizational skills with attention to detail.
4. Ability to learn quickly and willingness to vaccinate, microchip, and perform various treatment techniques once trained.
5. Ability to work with others as part of a team.
6. Ability to lift and haul heavy bags and boxes up to 50 pounds.
7. Ability and confidence to work with animals of all sizes and strengths, including large and sometimes challenging dogs who are still working on becoming good canine citizens.
8. Ability to operate computers without assistance.
9. Mature, ability to work independently and use good judgment to solve problems.
10. Ability to take direction from Adoption Supervisors, Managers and Directors.

DUTIES AND RESPONSIBILITIES:

1. Educate the public about our services and policies in a manner that is respectful and informative.
2. Promptly and courteously greet clients and determine their service requirements.
3. Answer telephone and return voicemail and email messages in a prompt and polite manner.
4. Process adoptions in their entirety and make sure animals go home with all relevant items and medications.
5. Develop knowledge about the other services provided by the WHS and find opportunities to match available services to interested clients.
6. Demonstrate proficiency with computers and accuracy with data entry.
7. Perform animal maintenance (clean-up) in kennels & rooms as required.
8. Participate in social media videos or photos to help promote adoptable animals.
9. Keep all shared spaces organized and clean, especially the front desk.
10. Report to Adoptions Supervisors and follow their instructions.
11. Other duties as reasonably assigned.

ACCOUNTABILITY

Directly accountable to the Manager, Adoptions and Retail Operations.