Adoption Manager at Commonwealth Bank

Sydney, New South Wales, Australia -

Full Time

Start Date

Immediate

Expiry Date

28 Apr, 26

Salary

0.0

Posted On

28 Jan, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Adoption Strategies, Change Management, Digital Training Programs, Virtual Facilitation, Promotional Campaigns, Stakeholder Engagement, Adoption Metrics Tracking, Change Practitioners Coaching, Enterprise Transformation, Influencing Skills

Industry

Financial Services

Description

Adoption Manager (12 Month Secondment) What We’re Looking For We’re looking for an Adoption Manager who can lead enterprise-wide adoption strategies across complex change initiatives. You’ll design and deliver digital training programs, facilitate virtual learning sessions, and drive adoption through targeted promotional campaigns that build awareness, engagement, and excitement. This role combines strategic change management, digital learning, and communications expertise, ensuring people are supported and confident in adopting new ways of working. Role Purpose The Adoption Manager leads the planning, delivery, and governance of adoption strategies to maximize user engagement and capability. The role focuses on stakeholder engagement, digital training solutions, virtual facilitation, and promotional campaigns, with a strong emphasis on embedding sustainable adoption. Key Responsibilities Develop and own adoption strategies for large-scale initiatives. Lead the design and delivery of digital training programs and virtual learning sessions. Drive promotional campaigns to build awareness and engagement. Partner with senior stakeholders to influence adoption outcomes. Track adoption metrics, report on progress, and adjust strategies as needed. Coach and support change and adoption practitioners across the team. Skills & Experience Proven experience in change management/adoption leadership roles. Expertise in digital learning design, facilitation, and adoption campaigns. Strong stakeholder management and influencing skills. Experience with enterprise transformation programs. Change management certification (e.g., PROSCI) preferred. If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career. We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on 1800 989 696. Advertising End Date: 10/02/2026 Whether you’re passionate about customer service, driven by data, or called by creativity, a career with CommBank is for you. Our people bring their diverse backgrounds and unique perspectives to build a respectful, inclusive and flexible workplace. One where we’re driven by our values, and supported to share ideas, initiatives, and energy. One where making a positive impact for customers, communities and each other is part of our every day. Here, you’ll thrive. You’ll be supported when faced with challenges, and empowered to tackle new opportunities. We really love working here, and we think you will too.

Responsibilities

The Adoption Manager is responsible for leading the planning, delivery, and governance of adoption strategies to maximize user engagement and capability across large-scale initiatives. This includes developing and owning these strategies, leading digital training design, and driving promotional campaigns.