Adoption Specialist at Animal Friends Alliance

Fort Collins, Colorado, United States -

Full Time

Start Date

Immediate

Expiry Date

02 Jun, 26

Salary

17.63

Posted On

04 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Animal Handling, Pet Adoption Counseling, Data Entry, Client Support, Animal Guardianship Education, Housekeeping, Photography, Videography, Adoption Solicitation, Disease Control Cleaning, Donation Solicitation, Volunteer Support, Safety Compliance, Google Suite Operation

Industry

Veterinary Services

Description

Description Part-Time, $17.63/hour Availability on Saturday, Sunday, Monday REQUIRED Required: Customer Service Skills Preferred: Animal Handling Skills - cats and dogs $17.63/hour Benefits: SIMPLE IRA, First Stop Health General The Adoption Specialist position represents Animal Friends Alliance in a professional and courteous manner and provides quality client service at all adoption locations. This position requires learning a wide range of policies and procedures and the ability to enter complete and accurate data into our computer system. Major Duties and Responsibilities: Conducts pet adoption counseling, has a good understanding of the adoption questionnaire, adoption contract, medical history and any other paperwork that needs to be covered with clients. Completes pet adoptions, ensuring all transaction paperwork and computer records are complete and accurate. Provides quality in-person, online and telephone adoption support. Educates clients on responsible animal guardianship, animal care and local ordinances. Ensures that the morning/closing checklists are done accurately and completed as assigned. Cleans and performs related housekeeping duties. Takes appropriate photos and videos of adoptable animals, and creates biographies for adoptable animals. Solicits adoptions online, in person and through other applicable means. Works at adoption locations including off-site adoption partners, mobile adoptions, cattery adoptions and at the shelter of Animal Friends Alliance. Other Duties: Completes appropriate cleaning for disease control in public areas daily, and ongoing throughout the day. Encourages donations from clients, and assists with any donations being made whether monetary or in-kind. Performs liaison duties as needed. Organization Wide Duties: Treats animals humanely, with compassion and concern, both on and off the job, and conveys these values to others, in word and action. Represents Animal Friends Alliance in a professional and courteous manner at all times. Provides quality service to customers, volunteers, and staff, recognizing their individual contributions to Animal Friends Alliance. Monitors, supports, motivates and champions volunteers and their work. Solicits monetary and in-kind donations by raising awareness of the organization's work, goals, and financial needs. Follows all safety rules to ensure a safe work environment at all times. Takes immediate action to address any safety concerns or noncompliance issues that could put an animal, employee, volunteer, visitor, or the organization at risk. Learns basic duties of other departments, and supports other departments and staff. Monitors, supports, motivates and accredits volunteers and their work. Understands and operates by Animal Friends Alliance’s core values. Regular and timely presence onsite. Work Environment: Work performed in an animal shelter setting Potential for exposure to zoonotic diseases and cleaning chemicals. Potential for exposure to dangerous and fractious animals. Potential exposure to high noise levels when in the kennel area. Potential for animal bites and scratches while handling animals. Unusual Demands: Work is subject to frequent interruptions. Employee is subject to work weekends, holidays and beyond the normal scheduled hours of work. Requirements Education/Experience: Education Required: High school diploma or equivalent. Preferred: Associates or Bachelors degree from an accredited university. Experience: Required: Two years customer service experience. Preferred: Two years customer service experience, and experience working in a shelter setting. Miscellaneous Valid Driver’s License: Required Sincere interest in Animal Friends Alliance’s mission & vision Knowledge: Knowledge of cat and dog breed, behavior, and handling. Knowledge of Google Suite including Gmail & Docs. Note: This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job.

Responsibilities

The Adoption Specialist conducts pet adoption counseling, manages all related paperwork and computer records, and educates clients on responsible animal guardianship and local ordinances. This role also involves taking photos/videos of animals, creating biographies, and working across various adoption locations.