JOB SUMMARY

We are seeking a dynamic and organized Adult & Digital Literacy Program Coordinator to lead our adult language and digital literacy support services. This multifaceted role includes developing and managing programs, coordinating volunteer tutors, designing and supporting workshops, liaising with partners, and overseeing day-to-day operations and long-term planning. The successful candidate will have a flexible, learner-centered approach and enjoy working with both people and technology.

PROGRAM DESCRIPTIONS

Volunteer Literacy Tutoring. The program helps adults develop their basic reading, writing, oral language, and math skills. Learners are paired with a trained volunteer and receive support based on their learning needs.
Digital Support Services. The digital support program provides one to one volunteer support and small group workshops for learners seeking to improve their fundamental digital literacy skills on various devices.
Learners may be referred to the program by partner agencies, through the public library, or are self-referred. Emphasis is on helping those adults who have fewer options for support for financial or other reasons; however, all adults are welcome. Programs are free and offered to anyone 19 years of age or older.

QUALIFICATIONS

• Post-secondary education in adult education, social services, or a related field
• Experience coordinating programs, volunteers, or instructional services
• Familiarity with adult learning, literacy, and digital literacy principles
• Comfort with Android, iOS, and Windows devices and basic troubleshooting
• Strong organizational, communication, and interpersonal skills
• Proficient with Microsoft Office, Google Suite, and scheduling or CRM platforms
• Able to work independently and collaboratively in a flexible environment
• Clear Criminal Record Check (vulnerable sector required)

• Volunteer Coordination: Recruit, train, schedule, and support volunteers for both one-to-one tutoring and workshop facilitation
• Program Delivery: Assess learner needs and match them with appropriate tutors or workshop supports
• Workshop Design & Support: Collaborate with instructors/volunteer tutors to design and implement topic-based digital literacy workshops
• Outreach & Partnerships: Promote programs, liaise with community partners, and represent the organization at events and meetings
• Program Administration: Schedule sessions, manage data tracking, oversee library bookings, and prepare reports for funders
• Curriculum Development: Create orientation materials and support resources for volunteers and learners
• Evaluation & Improvement: Monitor program effectiveness and implement improvements based on feedback