QUALIFICATIONS

• Post-secondary degree in social work or a related field of study or equivalent combination of education and experience over a minimum five-year period (foreign credentials and relevant experience will be considered)
• Minimum of five years of experience in the social service/developmental service field
• Minimum of three years of case management experience working with individuals with intellectual/developmental disabilities and families
• Demonstrated clinical assessment, formulation, planning, intervention, and evaluation skills
• Experience facilitating group education sessions
• Demonstrated knowledge of developmental services and community resources in Toronto
• Demonstrated commitment to person-directed service
• Strong advocacy skills
• Demonstrated ability to engage in creative problem solving and decision making
• Demonstrated ability to foster independence in others
• Strong interpersonal and communication (verbal, written and listening) skills
• Strong organizational, time management and computer skills, including familiarity with database applications.
• Demonstrated ability to effectively collaborate within the developmental service sector, as well as across sectors, for the supports clients need and to build capacity of others.
• Demonstrated commitment to principles of social justice, anti-oppression, equity, and inclusion
• French as a second language considered as an asset
• Dual Diagnosis experience considered an asset
• Ability to travel regularly to client home visits, community meetings, agency locations etc. within the City of Toronto
• Ability to work flexible hours as required
• Valid First Aid and CPR and CPI considered an asset
• Satisfactory Criminal Reference Check with Vulnerable Sector Check

INTERESTED?

This job posting is for existing vacancies within our organization. We are actively seeking qualified candidates to fill these current positions as soon as possible. If you meet the listed qualifications and are interested in joining our team, we encourage you to apply.
Please indicate file number OPT #33-25 on your application and submit cover letter and resume by September 05, 2025, 5:00 PM to hrdep@familyservicetoronto.org.
Our goal is to attract, develop, and retain highly talented employees from diverse backgrounds allowing us to benefit from a wide variety of experiences and perspectives.
We actively encourage applicants from all equity seeking groups. First Nations, Inuit, Métis, Black and People of Colour, people with disabilities, people of diverse gender expression, members of 2SLGBTQI+ communities and people with lived experience of poverty are encouraged to apply.
In accordance with Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act, 2005, and FST’s Equity and Inclusion policy, accommodation will be provided in all parts of the hiring process. Applicants need to make their needs known in advance.
We thank all applicants and will contact the individuals selected for an interview.

RESPONSIBILITIES

• Short term case management focusing on developing plans with eligible clients to secure housing
• Assesses client needs from a bio-psycho-social framework
• Works with the client in the process of developing a comprehensive, goal-oriented, time-limited plan, which builds on strengths and addresses client identified needs
• Monitors the implementation of the client’s plan and reviews its effectiveness with the client and their family on a regular basis
• Supports the client to locate, access and evaluate appropriate supports and community resources (e.g., personal support workers, day programs, residential options)
• Collaborates with a wide variety of service providers and community resources
• Advocates with the client and their family for appropriate resources
• Ensures continuity of service
• Facilitates resources and referrals as determined by needs of clients
• Attends and participates in team meetings, sector meetings, community planning/partnership tables and supervision meetings.
• Identifies and reports high risk situations and serious occurrences as required
• Ensures the regular and timely recording of case notes, client and service data as required by funders and Family Service Toronto’s policies
• Attends case consultation meetings and training and staff development opportunities
• Implements and participates in program evaluations and client record audits
• Delivers service and conducts work in accordance with Quality Assurance Measures and accreditation requirements
• Supervises students and/or volunteers
• Other assigned duties as required

OTHER DUTIES AND RESPONSIBILITIES

• Performs other duties that are consistent with this role as required.