The Service Coordinator is accountable to their Assigned Director and the CEO.
MANDATE: Milieu’s supports and services are committed to person-centered practice and seek to foster independence, help build relationships, and increase community inclusion and citizenship opportunities for those we serve. We believe every individual has gifts and contributions they can make in their communities. This understanding is the foundation for our mission “to empower and support people as valued, contributing citizens in communities.”
JOB SUMMARY: The Services Coordinator is responsible for overseeing the daily operations of up to TEN (10) agency programs, ensuring high-quality care and support for individuals served. Key responsibilities include monitoring of the planning and implementing program activities, contributing to program development, facilitating policies and procedures, conducting program evaluations, and preparing budgets.
This role requires experience working with children and youth with diverse needs, including developmental disabilities, mental health challenges, autism, high medical needs, behavioral complexities, addictions, and personal care.
Ensuring there is close supervision of assigned Residential Managers who are responsible to operate staffed residential settings, or day-time settings. All service coordinators are responsible for the operation of up to TEN (10) agency programs as part of their position. Each single residential home support between 1-5 persons served and day time services can support up to 200 individuals in a variety of days/times throughout the week. The number of residents within a program does not impact the status of what constitutes a residential or day time setting. Service Coordinators that operate less or more than TEN (10) agency programs will have a change in compensation.
All Service Coordinators must maintain a strong understanding of Licensing, MCFD/CLBC standards.
The Service Coordinator’s pay is defined as a salary position not hourly. As such, Coordinators will flex their schedule as needed to ensure appropriate supervision and direction is available for both staff and the people we support. This will require Coordinators being available to respond to after-hours urgent emergency calls regarding staff absences and critical and unusual occurrences that occur within the Coordinator’s program(s). Coordinators will report their daily flex schedule to the appropriate Director and CEO or as changes to their hours of work occurs to ensure their work hours are appropriately managed by working less hour’s subsequent days in the week, or banking time off.
Failure to report flexed hours within the week they occurred in writing to the appropriate Director and CEO forfeits the ability to bank or flex work hours into the future.

EDUCATION AND QUALIFICATIONS:

• Diploma in a related human / social service field and/or
• Three (3) years recent related experience including one (1) year supervisory or administrative experience. Or an equivalent combination of education, training and experience.
• Experience/Knowledge in complex care needs, trauma training, positive behavioral support, community care licensing regulations, CLBC and MCFD standards, and CARF accreditation standards.
• Negative T.B test
• Clear Criminal Record Check
• Clear Health Certificate
• Approved First Aid and CPR certification
• Class 5 drivers license (class 7 may be approved in certain circumstances)
• Drivers Abstract
• Excellent verbal and written (grammar, spelling, format) communication skills
• Ability to ensure confidential information is maintained
• Ability to work on a team and independently
• Ability to prioritize and multi-task in a fast-paced team environment
• Strong attention to detail
• Excellent time management skills with the ability to meet strict deadlines.
• Must be adept at problem-solving, including being able to identify issues and resolve programs in a timely manner
• Highly organized, accurate, thorough, and able to monitor work for quality

• Oversees the day-to-day operation of residential and/or day time program(s) by ensuring that the necessary facilities and equipment are in place, program guidelines and policies are adhered to, and program standards, licensing requirements, and accreditation standards are met.
• Ensures – the daily input of all staff members hours worked on Avanti accurately, in all of the programs assigned to the Coordinator.
• Participates in the recruitment and selection of Management and program staff by performing duties such as screening applicants, participating on interview panels and making hiring recommendations.
• Schedules program staff in accordance to program staffing requirements. Respond to on-call needs of the program(s), such as staff calling in sick, urgent and critical incidents that occur during evenings and weekends.
• Provides timely feedback on performance and conducting performance evaluations, and facilitating disciplinary action and termination when needed (with the approval of their Director and/or the CEO).
• Responsible to build a structured schedule for each youth based on their strength, needs, and highly preferred activities.
• Utilizes positive behavior support (PBS) to assist youth to learn new behavioural path way and to communicate their wants and needs. Facilitate the use of strategy such as sensory breaks, mindfulness, social scripts, activity schedule, ‘first and then’ to explain the sequence of events, contingency mapping to understand consequences to choices, and a personalized communication system.
• Promotes public awareness of and support for the program by performing duties such as producing promotional materials and attending community events.
• Liaises with community service providers and other professionals to coordinate service provision, facilitate referrals to the program and represent the organization or program in external events.
• Participates as part of the senior management team in developing long range and short range strategic plans, assessing and resolving operational issues and policies.
• Operates within a set program budget, monitors and authorizes program expenditures and maintains financial records. Must maintain monthly budget limits and report immediately any over spending. Prepares reports as required to their Director and the CEO.
• Maintains related records and statistics, and produces reports as required.
• Formulates program policies and procedures and evaluates them and the program on an ongoing basis
• When needed service coordinators provide direct support to person’s served. They are responsible to model and demonstrate all necessary and required skills such as, but not limited to: assisting individuals with daily life skills, social skills and /or behaviour management. Teaching and assisting individuals with activities such as grooming, basic cooking, money management, shopping, safety skills, personal care and pet care. Facilitating physical, recreational, educational, social and vocational activities. (May be required to assist individuals with lifts and transfers) Minor repairs of the home, lawn mowing, painting, and other such regular household activities needed for the daily upkeep and maintenance of the home. Managers need to be able to lift a minimum of 5 lbs.
• Provides leadership and is involved in accreditation activities
• Participates as an active member on one of Committees (when necessary).
• Reports to their assigned Director and CEO
• Services Coordinator position is non-union. This non-union position is salary
• Is aware of and ensures that Managers share information, implement strategies, and collect data relating to their service area outcomes.
• Meets bi-weekly either via phone or in person with their designate managers to ensure issues are addressed effectively, and quality services are being delivered.
• Provides feedback and direction to Managers relating to performance issues, keeps comprehensive notes of all discussions, and reports information regarding programs and managers performance to the CEO on a regular basis.
• Provides leadership and is involved in accreditation activities, including preparation of AGR’s and other yearend documentation.
• Performs other related duties as required
• This position requires travel outside of the Lower Mainland. Travel will not typically exceed 25% of workdays per calendar year (i.e. 60 days per year). Travel costs and per diem will be paid by the employer when travel is required.