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Adv Customer Service Support Snr Manager at Oracle Risk Management Services

, , Japan -

Full Time

Start Date

Immediate

Expiry Date

12 Feb, 26

Salary

0.0

Posted On

14 Nov, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Support, Post-Sales Support, Troubleshooting, Customer Relationships, Advocacy, Communication, Problem Solving, Technical Support

Industry

IT Services and IT Consulting

Description

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.

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Responsibilities

Deliver post-sales support and solutions to Oracle customers while advocating for their needs. Resolve non-technical inquiries and technical questions regarding Electronic Support Services.