Adv Field Service Tech at ICM Solutions LLC

Taylorsville, Utah, United States -

Full Time

Start Date

Immediate

Expiry Date

01 Jul, 26

Salary

0.0

Posted On

02 Apr, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Support, Maintenance, Troubleshooting, Repair, Customer Service, Communication, Problem Resolution, Mechanical Skills, Electrical Skills, Software Skills, Safety Protocols, Record Keeping, Training, Mentoring, Attention to Detail, Flexibility

Industry

Machinery Manufacturing

Description

Description The Advanced Field Service Technician provides expert technical support and maintenance for complex systems and equipment in the field. This role involves diagnosing, repairing, and optimizing advanced machinery or technology. Provide customers with onsite maintenance and repair to crushing equipment. The technician will work closely with clients to ensure equipment operates efficiently and meets high performance standards. Duties and Responsibilities Adhere to all safety protocols and guidelines while working on site to ensure a safe working environment for yourself and others. Diagnose and resolve complex technical issues with advanced machinery or systems, including mechanical, electrical, and software-related problems. Perform installation, maintenance, and repair of sophisticated equipment, ensuring all work is completed to industry standards and company specifications. Serve as the primary technical point of contact for clients, providing exceptional customer service and ensuring client satisfaction through effective communication and problem resolution. Utilize deep technical knowledge and experience to handle high-level technical challenges and provide solutions for system optimization and performance improvements. Maintain detailed records of service activities, including troubleshooting steps, repairs made, and parts used. Generate reports and provide feedback to management and engineering teams. Train and mentor junior technicians and clients on equipment operation, maintenance practices, and troubleshooting techniques Requirements Qualifications High school diploma or equivalent MSHA certified Minimum of 5 years of experience in field service or a related technical role, with a strong background in troubleshooting and repairing advanced systems and equipment Proficiency with OEM service programs Possess needed tools up to ¾” drive Consistently arrive at work as scheduled, ensuring prompt attendance to maintain service efficiency and reliability Demonstrate respect for the rights and equipment of other workers, customers, and the company, always maintaining a professional and considerate attitude. Approach each task with a high level of craftsmanship and attention to detail, ensuring all work meets or exceeds quality standards. Arrive at work in a fit state, both physically and mentally, ready to perform duties safely and effectively. Maintain clear and ongoing communication with customers to keep them informed of progress, address any concerns, and ensure satisfaction with the service provided. Submit accurate timecards and Department of Transportation (DOT) logs as required, ensuring compliance with reporting standards and regulations. Diagnose and resolve complex technical issues with advanced machinery or systems, including mechanical, electrical, and software-related problems. Flexibility in Work Hours and Days: Adapt to varying work hours and days based on client needs and service requirements, which may include evenings, weekends, or on-call shifts. Ability and willingness to work closely with customers and a team Self-motivated and able to always work safely with limited supervision Working Conditions Travel Requirements: Required to travel to client sites, potentially including overnight stays or extended hours. Work Environment: Work may be performed in various environments, including industrial settings and confined spaces. PPE Requirements: Personal protective equipment (PPE) must be worn as required. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c).

Responsibilities

The Advanced Field Service Technician provides expert technical support and maintenance for complex systems and equipment in the field. This includes diagnosing, repairing, and optimizing advanced machinery or technology while ensuring client satisfaction.