ADVANCED ANALYTICS MANAGER, DIGITAL FRAUD & SCAMS

Join our dynamic team at the Commonwealth Bank of Australia, where we are committed to safeguarding our customers and organisation against both fraud and scams. We are at the forefront of implementing innovative solutions to address the challenges posed by fraudsters and scammers alike, in line with the new Scam Prevention Framework Bill passed by the Australian Government.

ROLE OVERVIEW

We are seeking a highly skilled Manager in Advanced Analytics to lead our efforts in both fraud and scam prevention. This role is pivotal in managing key stakeholders and portfolios, ensuring alignment with strategic objectives and compliance with regulatory requirements.

YOUR RESPONSIBILITIES:

• Innovating Detection Systems: Continuously improve detection system rules to ensure maximum detection of both fraud and scams while keeping false positives and detection alert volumes low.
• Enhancing Customer Experience: Ensure detection system rules do not negatively impact customer experience.
• Uncovering Insights: Provide valuable insights into trends and anomalies through root cause analysis.
• Building Relationships: Foster effective working relationships with stakeholders to drive collaborative success.