Advanced Application Specialist at GE HealthCare

, Kowloon, Hong Kong S.A.R. -

Full Time

Start Date

Immediate

Expiry Date

09 Jul, 26

Salary

0.0

Posted On

10 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

MRI, Clinical research, Application training, Troubleshooting, Customer support, Biomedical engineering, Radiology, Project management, Sales support, Communication, Technical support, Product marketing, Clinical in-servicing, Root cause analysis, Relationship management

Industry

Hospitals and Health Care

Description

Job Description Summary • Provide advanced MRI application training and support clinical research collaborations for customers. • Deliver classroom training and remote application support for MRI installation sites. • Collaborate closely with Commercial and Product teams to provide clinical support to GE Healthcare (GEHC) customers during both pre-sales and post-sales phases. • Support field sales representatives with pre-sales and post-sales activities, including on-site clinical in-servicing, go-live support, and troubleshooting. • Drive high levels of customer satisfaction, both internally and externally. • Ensure compliance with internal and external educational and training programs. GE HealthCare is a leading global medical technology and digital solutions innovator. Our purpose is to create a world where healthcare has no limits. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world. Job Description Job Responsibilities Drive MRI clinical research collaboration projects with key opinion leaders (KOLs) to enhance the clinical value and differentiation of GEHC products in clinical practice. Collaborate with multi-modality Clinical Applications teams across MR, MI, and CT to deliver world-class advanced application training and research collaboration. Partner with the Commercial organization to identify and develop clinical support opportunities for potential GEHC customers throughout various phases of the sales process. Work with Clinical Applications Team and Product Marketing to strategize and develop educational offerings for our GEHC Customers. Identify key metrics to ensure effectiveness and customer satisfaction Work closely with the Sales organization to clinically support GEHC customers in pre-sales and post-sales situations for escalated situations. Actively participate in the development of customer training tools and provide input in regards to relevant clinical tools needed for new products and services Actively participate in regional Sales meetings to update Sales personnel on clinical, educational and product items Assist Project Management and the Service Organization teams to streamline training events at the various customer installation sites. Help team members communicate all relevant customer information including: product, customer issues and opportunities to Field Sales, Marketing, Customer Response Team and Technical Support Proactively manage and provide communications with customers to ensure problem resolution and follow up, to foster customer loyalty and satisfaction Develop and maintain working familiarity with GEHC’s Health and Human Services, Environment Health and Safety requirements and strict adherence to General GEHC’s Spirit and Letter policy Facilitate customer service delivery issues and support root cause analysis that will lead to effective problem solving Qualifications/Requirements: A PhD degree in Biomedical Engineering, Radiology, or a related field is required. A minimum of three years of experience in MR clinical research collaboration. In addition to Mandarin, strong verbal and written communication skills in English are required; Cantonese proficiency is preferred. Prior experience managing teams, either directly or indirectly. Willingness to travel within your specified geographic region Be willing to learn knowledge with multiple imaging modalities Inclusion and Diversity GE HealthCare is an Equal Opportunity Employer where inclusion matters. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership – always with unyielding integrity. Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support. Additional Information Relocation Assistance Provided: No At GE HealthCare, we see possibilities through innovation. We’re partnering with our customers to fulfill healthcare’s greatest potential through groundbreaking medical technology, intelligent devices, and care solutions. Better tools enabling better patient care. Together, we are not only building a healthier future but living our purpose to create a world where healthcare has no limits.

Responsibilities

Provide advanced MRI application training and clinical research support to customers while collaborating with commercial and product teams. Facilitate pre-sales and post-sales clinical support, including troubleshooting and on-site training at installation sites.