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Advanced Associate, Customer Service (Inventory Control) at Pearson

Bloomington, Minnesota, United States -

Full Time

Start Date

Immediate

Expiry Date

12 Jun, 26

Salary

24.0

Posted On

14 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Inventory Control, Customer Service, Equipment Shipping, Fulfillment Calendar Management, Tracking, Email Triage, Accommodation Requests, Writing, Speaking, Spreadsheets, Databases, Computer Applications, Multitasking, Critical Thinking, Empathy

Industry

education

Description

Job Summary: Advanced Associate Customer Service position ships and maintains inventory control of equipment for disabled candidates taking exams at Pearson testing centers. Job Description: * Using a fulfillment calendar, daily shipments and returns are processed. * Printing and binding, shipping and tracking of paper exams. * Triage shared email box and create and track implementation plans for non-standard accommodation requests. Job Qualifications: * Must be able to work in the office 3 to 5 days a week * The office location in Bloomington, MN. * Requires excellent English writing and speaking skills * Ability to write clear and accurate computer-based correspondence to internal and external customers * Good working knowledge of spreadsheets, databases and computer applications * Requires the ability to multitask, work with interruptions and use critical thinking skills * Must be able to show empathy and understanding towards candidates with disabilities * Confidentiality is very important Compensation at Pearson is influenced by factors including skill set, experience, and location. The hourly rate for this role is between $22 - $24. This position is not bonus eligible. Information on benefits can be found here [https://pearsonbenefitsus.com/]. Applications will be accepted through March 31, 2026. This window may be extended depending on business needs.

Responsibilities

This role involves shipping and maintaining inventory control of equipment for disabled candidates taking exams at Pearson testing centers. Key tasks include processing daily shipments and returns using a fulfillment calendar, handling paper exams, and triaging emails for non-standard accommodation requests.