Job Description:
Consociate Health, a leading Third-Party Administrator, offers an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, and creates continuous learning and embraces the ideas and diversity of others.
As part of our Mission to make Healthcare more accessible and affordable for our clients through innovation solutions and expert consultation, we value the inherent qualities that are foremost in our Mission, Vision, Values- Compassion, Humility and Impact, which allow us all to create authentic relationships with our team and our clients.

POSITION SUMMARY:

The Advanced Care Program Manager oversees and mentors Case Managers, program coordinators, travel coordinators, and Team Leads, ensuring ethical conduct in case management, while managing day-to-day operations and enforcing policies that align with organizational goals.

KNOWLEDGE, SKILLS AND ABILITY REQUIREMENTS:

• Bachelor’s degree preferred, with relevant experience considered in lieu of degree.
• Strong organizational skills with the ability to prioritize effectively.
• Excellent oral and written communication skills.
• Proficient in Microsoft Office applications.
• Must be certified and maintain certification as a Medical travel professional.
• Understanding of employee benefit plans preferred.
• Experience in the travel industry is a plus.

• Directly supervise Case managers, Program Coordinators, travel coordinators, and Team Leads, providing performance feedback and addressing corrective action plans.
• Manage caseload distribution and assign new referrals to direct reports.
• Conduct audits and facilitate meetings to address areas needing improvement.
• Serve as a resource for case managers, Program Coordinators and Travel Coordinators regarding program applications.
• Approve employee time-off requests and ensure operational coverage.
• Streamline workflow processes to ensure clarity in roles and duties.
• Monitor staff productivity and provide constructive feedback.
• Ensure compliance with organizational policies and legal regulations.
• Maintain personnel records and prepare performance reports.
• Work with the Director of Training, education, and professional development to Develop training materials.
• Participate in team meetings to relay important information.
• Reports to Vice President of Advanced Care Programs.