Are you seeking an opportunity to join one of the premier workplaces in Columbus? If so, Fortuity is actively seeking passionate and committed individuals to join our team as Healthcare Customer Experience Coordinators. As part of our team, you’ll have the chance to support our client during their busy season and potentially secure long-term employment. Our client happens to be one of the fastest-growing healthcare technology companies in North America! Don’t miss out on this exciting career opportunity at Fortuity.
At Fortuity, you can make a difference! We’ve created a different work experience, which results in more satisfied team members with career paths and bright futures. Fortuity provides customer service and sales support for corporate clients through engaged and professional teams of experienced Specialists.
Our Healthcare Customer Experience / Customer Service Coordinators play a key role in our client’s mission to help patients get the medications they need to live healthier lives. These key team members ensure our client’s service is easy to use and hassle-free, wowing their users by providing knowledgeable, friendly, and quick answers to every question.

What You’ll Do

• Manage existing user accounts, analyze usage, and collect feedback to improve/enhance our service.
• Improve workflows by using critical thinking skills to track activity and identify areas for improvement.
• Troubleshoot issues and communicate insights through cross-collaboration with other teams within the company.
• Offer exceptional Prior Authorization knowledge via phone, email, and / or web-based chat to patients and prescribers.
• Stay up to date on changing procedures and workflows.
• Maintain a polite, helpful, and professional manner at all times.
• Build and develop skills like communication, attention-to-detail, critical thinking, and teamwork.
• Become an expert on the prior authorization process and a client product.
• Process a variety of time-sensitive and detail-oriented queue-based work reviewing faxes and other text-based items dealing with prior authorization requests

The Ideal Candidate

The ideal candidate is friendly, outgoing, and gets excited about helping people while working in a fast-paced, collaborative environment. You are inquisitive, patient, adaptable, and flexible. Your priority is understanding user needs and how our client’s products can help.

• Proactive mindset that focuses on creating ideas and plans for correcting issues or handling daily tasks
• Drive and initiative to understand the full scope of work and process
• Great attention to detail
• Eager to learn about healthcare technology and gain personal and professional growth
• Adaptable and able to work a flexible, yet consistent schedule to help support our users during our hours of operation

Required Qualifications:

• Exceptional interpersonal, written, and verbal communication skills
• 1+ years Telephone and Chat Customer Service experience
• Great organizational and time management abilities
• Attention to detail
• Results-driven and committed to meeting individual and team goals
• PC skills and problem-solving skills
• High School diploma or equivalent required

At Fortuity we believe in our people, and in doing good business for the good of our community. Here, you will be part of a growing organization with an opportunity for career development and advancement.
We are easily accessible in Franklinton at 775 West Broad, just west of downtown, with a stop for a major COTA bus route and free off-street parking next to the building. Other on-site benefits are also available to our team members.
Fortuity is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

Our employees enjoy:

• Paid Time Off and 6 Paid Holidays per year
• Company Paid Life Insurance and STD/LTD
• Medical, Dental, Vision and 401K
• Free Mental Wellness care
• Emergency transportation assistance, emergency child-friendly workstations

Job Type:

• Hourly, non-exempt
• Full-time (8-hour shift)
• Fully in-office
• Shifts are scheduled between 8:00am – 8:00pm, Monday through Friday

Pay rate:

• $16.50 – 18.00 per hour depending on experience and role

Candidates who currently reside in a Small Business Administration (SBA) designated HubZone area are strongly encouraged to apply. HubZone residency is not required for this position but is considered a preferred qualification due to our participation in the SBA HubZone program. Applicants can verify their address using the SBA HubZone map: https://maps.certify.sba.gov/hubzone/map

• Manage existing user accounts, analyze usage, and collect feedback to improve/enhance our service.
• Improve workflows by using critical thinking skills to track activity and identify areas for improvement.
• Troubleshoot issues and communicate insights through cross-collaboration with other teams within the company.
• Offer exceptional Prior Authorization knowledge via phone, email, and / or web-based chat to patients and prescribers.
• Stay up to date on changing procedures and workflows.
• Maintain a polite, helpful, and professional manner at all times.
• Build and develop skills like communication, attention-to-detail, critical thinking, and teamwork.
• Become an expert on the prior authorization process and a client product.
• Process a variety of time-sensitive and detail-oriented queue-based work reviewing faxes and other text-based items dealing with prior authorization request