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• Provide expertise that supports the operation and maintenance of 55-L-714A (T55) engines operated by the Republic of Singapore Air Force (RSAF) to ST
• Provide technical support to ST on day-to-day basis pertaining to operational and training issues regarding T55 engine operation, helicopter interface and Line Replaceable Units (LRU) diagnostics.
• Interface with Customer Service Engineer and logistic support groups in the U.S. to provide feedback to the customer’s Customer Service Engineer (CSE) and to the End User to make informed decisions for T55 engine operation and maintenance.
• Make decision on replacement vs. repair for repairable parts when issue is not covered by published technical data
• Establish a solid rapport and formal communication process in relation to operation of the RSAF’s CH-47 helicopters with T55 engines
• Investigate and report technical issues and logistics problems identified by the Service Center and the RSAF
• Collect data to support T55 field investigations and then working with Customer Service Engineer and other program personnel to develop findings, conclusions and recommendations for reported field issues.
• Support Service Revealed Difficulty (SRD) investigations.
• Participate and support on-site technical presentations.
• Assist in the review, data collection and investigation of hardware inspection results from the maintenance operations or Service Center.
• Prepare and present field activity status and summary of outstanding technical issues
• Work with Material Manager and Demand Manager to review annual provisioning requirements.
• Assist the Service Center in damage investigation and BER investigation
• Support Program Management Review and Technical Coordination Meeting
• Establish relationship with ST to ensure positive Honeywell image
• Become prime Honeywell contact with ST with regards to reliability and maintainability for in-service aircraft
• Foster customer satisfaction by maintaining regular contact and timely response to inquiries