Advanced Lead Engineer - Commercial Field Service at GE MOTORS

, , Vietnam -

Full Time

Start Date

Immediate

Expiry Date

16 Apr, 26

Salary

0.0

Posted On

16 Jan, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Support, Customer Advocacy, Data Analytics, Maintenance Planning, Reliability Improvement, Communication Skills, Leadership Skills, Analytical Skills, Project Management, Lean Six Sigma, Troubleshooting, Jet Engines, Aviation Propulsion, Maintenance Effectiveness, Continuous Improvement, Collaboration

Industry

Industrial Machinery Manufacturing

Description

Job Description Summary A GE Aerospace Field Service Engineer (FSE) serves as the primary point of contact for all customer technical matters in support of their commercial aviation engines. The support team operates 24/7, providing technical advice and assistance to customers on the operation, maintenance, repair, logistics support, and installation of jet engines. In this role, the FSE will provide on-site interpretation of OEM data and technical instructions and communicate with internal teams on the status of engine programs, events, and trends. The FSE’s mission is to prevent the next operational event and keep their customer’s fleet operating reliably by addressing operational issues as they arise and managing the technical program plan for each supported engine model. This is achieved by providing OEM recommendations to customers, forecasting for optimal engine time on wing and assisting in the planning and incorporation of upgrades via Airworthiness Directives and Service Bulletins. Success in this role requires building trusted, influential relationships with customer stakeholders at all levels of management. Job Description Company Overview: Are you ready to see your career take flight? At GE Aerospace, we believe the world works better when it flies. We are a world-leading provider of jet engines, components, and integrated systems for commercial and military aircraft. We have a relentless dedication to the future of safe and more sustainable flight and believe in our talented people to make it happen. Role Overview: Located at the customers to support the customer: A GE Aerospace Field Service Engineer (FSE) is primarily based as the customer location, supporting them with on-site technical troubleshooting and fleet management problem solving. Provide Leadership and Technical Support: Offer technical direction and assistance to the customers operation, inspections, maintenance, and repair of assigned fleets. Customer Advocacy: Deliver prompt, effective solutions that address customer issues and exceed their expectations, driving loyalty and long-term partnerships. Monitor and Improve Reliability: Track reliability and on-wing performance, including significant events, engine removals, delays, and cancellations. Influence airline stakeholders to implement critical reliability improvements. Enhance Maintenance Planning: Influence maintenance planning to ensure the stability of the aircraft engine fleet. Evaluate Maintenance Effectiveness: Review the effectiveness of maintenance actions to identify opportunities for improvement. Apply FLIGHT DECK: Utilise our FLIGHT DECK principles to deliver continuous improvement, identifying proactive reliability enhancements. Data Analytics and Reporting: Produce data analytics and timely reports on fleet status, program updates, events, and trends for key internal stakeholders. Proactive Maintenance Recommendations: Provide recommendations for proactive maintenance based on engine performance analytics. At GE Aerospace, our Field Service Engineers (FSEs) are the embodiment of our core behaviors: Respect for People, Continuous Improvement, and being Customer Driven. Respect for People: As an FSE, you’ll foster a collaborative environment with our customers, building strong relationships and trust. You’ll be the technical on-site representative for GE Aerospace. Continuous Improvement: We’re committed to excellence and constantly seek ways to enhance and improve technical performance. Customer Driven: Understanding, prioritizing, and communicating the needs of our customers is at the heart of our field service team . Delivering prompt, effective solutions that exceed customer expectations, driving long-term partnerships. Ideal Candidate The ideal candidate FSE embodies our mission by being embedded at the customer’s site and delivering exceptional service and support. Operating remotely from GE Aerospace hubs, they collaborate with our business and the customer to resolve technical challenges and drive success in direct support of the customer’s fleets. Required Qualifications A Bachelor of Engineering or technical degree from an accredited university or college (or work experience in relevant fields) Experience working in airline operations or maintenance planning, engineering, aviation propulsion, or another related field. Technical expertise in aircraft engine or turbomachinery equipment. Experience using software or data analytics to make informed technical decisions and to provide recommendations to the customer or other key internal stakeholders. Strong oral and written communication skills with the ability to forge deep relations at all levels, not only with key internal stakeholders but also with the customer Preferred Qualifications Demonstrated proficiency in maintenance, repair, troubleshooting, shop operations and testing of jet engines Strong oral and written communication skills Strong interpersonal and leadership skills Proven analytical and quality improvement ability Ability to make formal presentations to all audiences Ability to work with all levels of maintenance, engineering, and management Project management and Lean and/or 6 Sigma experience Demonstrated ability to lead and influence customer and peers Fluent in English – proficiency in local language an advantage At GE Aerospace, we have a relentless dedication to the future of safe and more sustainable flight and believe in our talented people to make it happen. Here, you will have the opportunity to work on really cool things with really smart and collaborative people. Together, we will mobilize a new era of growth in aerospace and defense. Where others stop, we accelerate. Additional Information Relocation Assistance Provided: No #LI-Remote - This is a remote position At GE Aerospace, we invent the future of flight, lift people up, and bring them home safely. We are a world-leading provider of jet engines, components, and integrated systems for commercial and military aircraft. At GE Aerospace, respect for people is core to our culture and commitment to FLIGHT DECK, our proprietary lean operating model. We attract, develop, and retain industry-leading talent from all backgrounds and cultivate communities where people are respected and empowered to reach their fullest potential. For the people of GE Aerospace, their work isn't just a job. It's their passion and purpose. We work and win as one team, accountable to each other and our customers, and we are always finding a better way to climb higher together. We were meant to fly.

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Responsibilities

The Field Service Engineer (FSE) serves as the primary contact for customer technical matters, providing on-site support for commercial aviation engines. Responsibilities include troubleshooting, fleet management, and delivering proactive maintenance recommendations.