AdCode: 1451
Date: Apr 23, 2025
State: TX
City: Sugar Land
Business Unit: Corporate
Category: Service Operations
Job Type:
Nexus Water Group is a leading regulated water and wastewater utility serving more than 1.3 million people across 20 U.S. states and 2 Canadian provinces.
“Nexus” means connection. Through the essential water and wastewater services we deliver, we have a very personal connection to the people, businesses, and communities we serve. This is why our operations are locally led and managed. Every day, over 1,300 professionals deliver vital, safe, and reliable service through over 670 water systems and 360 wastewater systems.

KEY ACCOUNTABILITIES:

• Manage and optimize the metering lifecycle including acting as a Center of Expertise (CoE) for advanced metering infrastructure, data and processes standardization, operations support, and meter vendor relations.
• Ensure the proper functioning of metering systems, data and reporting, and address any operational issues with metering infrastructure.
• Establish clear protocols for meter infrastructure and data integrations, and streamline operations and improve accuracy and efficiency.
• Develop and maintain protocols using AMI data for resolving exceptions, billing errors, and account disputes and define procedures for escalating unresolved issues to higher management.
• Utilize AMI systems to provide real-time data on water usage, which helps both teams to make informed decisions and provides proactive system and customer meter monitoring.
• Collaborate with IT and operations teams to ensure effective integration of advanced metering infrastructure to streamline operations and improve accuracy.
• Serve as liaison between MTC functions and operational teams to align service delivery goals.
• Coordinate with customer service teams to resolve inquiries quickly and with high satisfaction.
• Utilize meter and customer portal software to manage data, generate reports, and facilitate communication between teams.

KNOWLEDGE, SKILLS AND ABILITIES

• Strong understanding of meter device and software, utility operations, billing systems, and revenue cycle management.
• Proven ability to lead cross-functional teams and drive performance improvements.
• Excellent analytical, communication, and issue resolution skills.
• Familiarity with AMI vendors, platforms, meter data management systems, and data analytics tools.

EDUCATION AND EXPERIENCE

• Bachelor’s degree in Business Administration, Information Systems, Engineering, or related field.
• 3-5 years of experience in utility billing, metering, or operations.
• Experience managing AMI systems and/or meter-to-cash processes in a water or energy utility preferred.