Advanced On-Site Technician at Fujitsu Technology Solutions GmbH

Wellington, Wellington, New Zealand -

Full Time

Start Date

Immediate

Expiry Date

08 Apr, 26

Salary

0.0

Posted On

08 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Troubleshooting, Technical Support, Customer Focus, Desktop Management, Software Conflicts, Performance Issues, Incident Management, Windows Operating Systems, PC Maintenance, Smart Devices, Printer Troubleshooting, Diagnostic Tools

Industry

IT Services and IT Consulting

Description

Advanced On-Site Technician #Internal Only Opportunity We are Fujitsu We use technology to make happier lives. We are a global leader in technology and business solutions that transform organisations and the world around us. We have a long heritage of bringing innovation and expertise, continuously working to contribute to the growth of society and our customers. About the role This role will provide technical support as part of a managed services, including installation, troubleshooting, problem resolution and maintenance. Responding to customer questions regarding operation, malfunctions, preventative maintenance and configuration adjustments to improve product performance and customer satisfaction. Support of desktop, infrastructure and services across multiple technology streams including, Hardware, OS, Software, Networks, Server, Print etc. Respond to, resolve incidents and SRs within agreed SLA, and follow Fujitsu breach reporting process for any failed SLAs. Asset refresh relocation deployment and decommission maintaining data integrity within the CMDB. Maintenance and housekeeping of customers physical infrastructure including but not limited to desktop equipment, peripherals, telephony, print devices, audio/visual conferencing equipment. Ensure prompt escalation of any operational issues. Ensure that all Timesheets and project efforts are accurately recorded and submitted on time as per company requirements. About you Experience troubleshooting and maintaining PCs in a Windows Experience with end user technology support, Windows family of Operating Systems, XP, (Windows 7 an advantage) Strong customer focused approach in dealing with clients. Proven experience with desktop management tools. Proven experience in Desktop, Laptop, Smart devices, and printer troubleshooting. Proven experience in troubleshooting software conflicts and performance issues. Proven experience in use desktop diagnostic tools. Proven experience in the use of an incident management tool. Why Fujitsu? We are an organisation with a strong set of values and a history of respecting fairness and equality, whilst promoting diversity, equity and inclusion. We constantly push ourselves to do better and strive to bring together a diverse mix of perspectives and talents in an inclusive environment, where we encourage our people to bring their full selves to work. We call this Be Completely You. We put people first. We believe in the power of diversity to drive innovation and our AWEI Gold Employer status and Rainbow Tick certification for LGBTI+ inclusion show that we value an inclusive culture. We offer tailored career paths across our global organisation to support your professional and personal growth. Our customers trust us. We have an excellent reputation across the region and globally. Best in class reward and recognition programs flexible work, volunteering leave and more. We live our values of aspiration, trust and empathy, all day, every day. As an inclusive employer, Fujitsu aims to recruit a diverse range of talents to help us achieve our purpose. In line with our diversity, equity and inclusion strategy, we welcome applications from women and gender diverse people; Aboriginal and Torres Strait Islander people; Māori and Pacific people; LGBTI+ people; people with a disability; culturally and linguistically diverse people; and veterans and emergency responders. If you dont tick every box in this job description, please dont rule yourself out. Research suggests that women and other people in underrepresented groups tend to only apply if they meet every requirement. We focus on hiring people who value inclusion, collaboration, adaptability, courage, and integrity, rather than ticking boxes so if this resonates with you, then please apply.

How To Apply:

Incase you would like to apply to this job directly from the source, please click here

Responsibilities

Provide technical support as part of managed services, including installation, troubleshooting, and maintenance. Respond to customer inquiries regarding operation, malfunctions, and configuration adjustments.