Advanced On-Site Technician at Fujitsu Technology Solutions GmbH

Sydney, New South Wales, Australia -

Full Time

Start Date

Immediate

Expiry Date

07 Apr, 26

Salary

0.0

Posted On

07 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Support, macOS, iPadOS, Microsoft Intune, Apple Business Manager, MDM, Troubleshooting, User Support, Configuration Profiles, Device Policies, Shell Scripting, PowerShell Scripting, Application Deployment, Compliance Policies, Device Lifecycle Management, Client-Facing

Industry

IT Services and IT Consulting

Description

We Are Fujitsu We use technology to make happier lives. We are a global leader in technology and business solutions that transform organizations and the world around us. We have a long heritage of bringing innovation and expertise, continuously working to contribute to the growth of society and our customers. About the role We are seeking an Advanced On-Site Technician - macOS. Providing technical support including installation, troubleshooting, problem resolution and maintenance. Responds to customer questions regarding operation and malfunctions. Advises customers on preventative maintenance and configuration adjustments to improve product performance and customer satisfaction. Responsibilities and Accountabilities Manage and support macOS and iPadOS devices using Microsoft Intune Understand Apple Business /School Manager work flow Configure and maintain Apple device enrolment (ADE/DEP, ABM integration) Implement and manage configuration profiles, compliance policies, and device policies Understand MacOS Packaging, deploy, and update applications for macOS and iOS/iPadOS Integrate Apple devices with Microsoft Entra ID (Azure AD) for authentication and access control Troubleshoot MDM, enrolment, compliance, and application issues Act as escalation point for critical Mac issues. Support conditional access policies for Apple endpoints Work closely with client stakeholders, service desk teams, and security teams Provide onsite support for device provisioning, replacements, and user onboarding Maintain documentation, SOPs, and operational runbooks Requirements and Experience Proven experience managing Apple devices (macOS and iPadOS) in an enterprise or a school environment Hands-on administration of Microsoft Intune or(Jamf) for Apple MDM Strong knowledge of Microsoft Entra ID (Azure AD) Experience with Apple Business Manager (ABM) Understanding of Apple MDM frameworks and device lifecycle management Shell and PowerShell Scripting Experience deploying applications and configuration profiles on macOS Strong troubleshooting and user support skills Ability to work independently in a client-facing, onsite environment Why Fujitsu? We are an organization with a strong set of values and a history of respecting fairness and equality, whilst promoting diversity, equity, and inclusion. We constantly push ourselves to do better and strive to bring together a diverse mix of perspectives and talents in an inclusive environment, where we encourage our people to bring their full selves to work. We call this Be Completely You. We put people first. We believe in the power of diversity to drive innovation and our AWEI (Australian Workplace Equality Index) Gold Employer status, and Rainbow Tick certification for LGBTI+ inclusion show that we value an inclusive culture. We offer tailored career paths across our global organization to support your professional and personal growth. Our customers trust us. We have an excellent reputation across the region and globally. Best in-class reward and recognition programs flexible work, volunteering leave, and more. We live our values of aspiration, trust, and empathy, all day, every day. Commitment to Diversity, Equity and Inclusion As an inclusive employer, Fujitsu aims to recruit a diverse range of talents to help us achieve our purpose. In line with our diversity, equity, and inclusion strategy, we highly welcome applications from women and gender-diverse people; Aboriginal and Torres Strait Islander people; Māori and Pacific people; LGBTI+ people; people with a disability; culturally and linguistically diverse people; veterans, Australian Defence Force (ADF) and emergency responders. Transgender and gender-diverse applicants can request a copy of our Frequently Asked Questions to assist with the recruitment journey. If you don't tick every box in this job description, please don't rule yourself out. Research suggests that underrepresented groups tend to only apply if they meet every requirement. We focus on hiring people who value inclusion, collaboration, adaptability, courage, and integrity, rather than ticking boxes so if this resonates with you, then please apply. For more information, please email careersapac@fujitsu.com. Search Firm Representatives – PLEASE READ: Fujitsu does not accept unsolicited assistance from search firms for employment opportunities. All CVs or resumes submitted by search firms to any employee at our company without a valid written agreement in place for this position will be considered the sole property of our company. No fee will be paid if a candidate is hired by Fujitsu due to an agency referral where no existing agreement is in place with the Fujitsu Talent Acquisition Team. Where agency agreements are in place, introductions must be through engagement by the Fujitsu Talent Acquisition Team.

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Responsibilities

The Advanced On-Site Technician will manage and support macOS and iPadOS devices, providing technical support including installation, troubleshooting, and maintenance. They will also act as an escalation point for critical Mac issues and work closely with client stakeholders.